topic Re: Require an Engineer in Sky Q

Require an Engineer

ScottBoyd — Mon, 02 Jun 2025 08:55:53 GMT

We have recently had an extension built on the side of our home, they had to cut the Sky cable meaning we have no current TV signal, I require an engineer to install a new cable asap please.

Re: Require an Engineer

nigea99 — Mon, 02 Jun 2025 09:04:36 GMT

@ScottBoyd wrote:
We have recently had an extension built on the side of our home, they had to cut the Sky cable meaning we have no current TV signal, I require an engineer to install a new cable asap please.

hi @ScottBoyd

Unfortunately you are not contacting SKY customer services here - we are generally just other customers

You will need to call.

If you have the MY SKY app I think you may be able to find a number there - especially if you are a SKY VIP member
If not go this page & scroll to the bottom and expand the link need more help & scroll down

https://www.sky.com/help/home

If you have SKY Mobile or SKY Talk land line then I think you can also call 150

Re: Require an Engineer

PandJ2020 — Mon, 02 Jun 2025 09:31:19 GMT

There may be a charge under these circumstances, around £65. There also may be a wait of several weeks.

Possibly worth considering if there's a local firm that can do it...

Re: Require an Engineer

lettice — Mon, 02 Jun 2025 09:46:16 GMT

Or you could join the cut cable yourself.

Have a look at this recent thread on here as an example.

https://helpforum.sky.com/t5/Sky-Q/Accidently-cut-the-satellite-cable/m-p/4942470