topic Re: Sky Q losing broadband connection in Sky Q

Sky Q losing broadband connection

Boothie12 — Sun, 01 Jun 2025 17:39:58 GMT

Broadband is fine in my house and every other device but it keeps losing connection on my sky box. I have to keep resetting every 5 mins and it's driving me crazy!! All other smart tvs are fine with Netflix etc but this sky box will not keep a connection. Any ideas? I have rebooted box, router and it has been like this for days

Re: Sky Q losing broadband connection

oldfella — Sun, 01 Jun 2025 18:37:59 GMT

@Boothie12 wrote:

Broadband is fine in my house and every other device but it keeps losing connection on my sky box. I have to keep resetting every 5 mins and it's driving me crazy!! All other smart tvs are fine with Netflix etc but this sky box will not keep a connection. Any ideas? I have rebooted box, router and it has been like this for days

Hi @Boothie12

First reset your broadband router.
If on Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.
If on 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router.
If you are on Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
If you are on Sky Broadband with the new Sky Max router then you need to connect it as if it is a 3rd party router.
If you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

Re: Sky Q losing broadband connection

Boothie12 — Sun, 01 Jun 2025 19:20:03 GMT

Thanks. I have tried that and also done a software update on the sky q box even though it said it was in the latest version, it updated and has been stable for an hour. Fingers crossed. Thanks

Re: Sky Q losing broadband connection

Invisiblename — Sun, 01 Jun 2025 19:22:28 GMT

@Boothie12 wrote:
Thanks. I have tried that and also done a software update on the sky q box even though it said it was in the latest version, it updated and has been stable for an hour. Fingers crossed. Thanks

If the box is on the latest version of software then no update actually happens, it just causes it to carry out a full restart, like when you turn the power off at the wall.

Re: Sky Q losing broadband connection

Mansy2 — Mon, 09 Jun 2025 08:54:31 GMT

Similar issues caused by a failing fast ethernet switch. Replaced it and all internet and mini box issues cleared.