Problems with satellite signals

Deano16 — Sat, 31 May 2025 17:45:48 GMT

I'm unable to view any of the BBC or ITV channels.

i can view channel 5 perfectly and som of the others.

i have reset the Q Box several times with no results

i have also performed a reset on the Q Box

can you help

Re: Problems with satellite signals

Daniel0210 — Sat, 31 May 2025 17:56:58 GMT

@Deano16
(Thread moved from Broadband board)

If you’re seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

topic Re: Problems with satellite signals in Sky Q

Problems with satellite signals

Re: Problems with satellite signals