topic Re: Paramount + error code - 3304 in Sky Q

Paramount + error code - 3304

jbailey41 — Sat, 31 May 2025 16:28:53 GMT

"OOPS!

Sorry, but due to licensing restrictions this video isn’t available in your location. Error code – 3304"

This message appears whenever I try to watch anything on Paramount+. I have turned the SKY Q Box off and on several times and logged out and into Paramount+ several times. I have not been able to watch Paramount+ since the SKY meltdown earlier this month.

Re: Paramount + error code - 3304

lettice — Sat, 31 May 2025 16:45:08 GMT

Can you try the following, even though you may have done some of it.

Remove the power form the Sky Q main box.

Restart your broadband router.

When your router is back up, power back your Sky Q box.

Let it settle for five minutes or so when back up.

Try Paramount + again.

If you are still having an issue using Paramount +, you can then try an app refresh.

Press Home on your Sky Q remote, then highlight Settings
Press 0,0,1 and Select to access the Installer menu
Select Apps then highlight Refresh all Apps on this box. You'll see a message that says, 'Your apps are being refreshed'.
Press Dismiss to return to normal viewing.

The refresh sometimes can take up to 24 hours to complete.

Re: Paramount + error code - 3304

jbailey41 — Sat, 31 May 2025 17:38:37 GMT

Thanks for your tips.

I had done everything except reset my router so I followed your instructions to the letter and, unfortunately, no joy (although I appreciate you said that the App refresh might take 24 hours, but I did this the other day).

Currently on hold with Sky to see if they have any miraculous solutions but thank you for your help.

Re: Paramount + error code - 3304

jbailey41 — Fri, 06 Jun 2025 14:42:51 GMT

Just thought I would respond to advise that there was no easy solution.

We were on the phone to Sky for 2 consecutive days. First they decided that Sky Cinema needed to be removed and re-added (waiting 24 hours). That did not work so we ended up on the phone for approximately 2 hours and the Sky representative was very helpful and tried a host of possible solutions (which did not work). At one stage Sky thought it was Paramount's problem but, fortunately, he was very determined and eventually sorted it (just before I was going to throw it all out of the window!!). It was something that could not possibly have been fixed by me - it needed Sky's intervention.

My message is "don't be fobbed off, please persevere with Sky"!!!