topic Re: No signal in Sky Q

No signal

Rebecca112 — Sat, 31 May 2025 10:17:24 GMT

I had fibre broadband fitted yesterday which is working fine, but I have no satellite signal and cant get anyone out until thursday next week, i have done all the tests but nothing works

Re: No signal

oldfella — Sat, 31 May 2025 10:25:22 GMT

@Rebecca112 wrote:

I had fibre broadband fitted yesterday which is working fine, but I have no satellite signal and cant get anyone out until thursday next week, i have done all the tests but nothing works

Hi @Rebecca112

Work through the following link and if you cannot solve your issue it will lead to booking a Engineer.
Alternately, if you are on a Communal Dish you will need to contact your Landlord or Management company.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q

Re: No signal

Daniel0210 — Sat, 31 May 2025 10:27:01 GMT

@Rebecca112

Thursday next isn't too bad to be honest.

Check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight.

It’s worth noting that:

▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.