topic Re: Sky Cinema in Sky Q

Sky Cinema

Louroo11 — Fri, 30 May 2025 17:22:01 GMT

I think I've read everyone has had this problem? But I've been subscribed to sky cinema for over a year now and still keep getting message that I need to upgrade. Feels like a waste of a subscription. Any ideas why? I've been downloading them as SD films but still getting the same message. It so frustrating to try and speak to some one via the helpline.

Re: Sky Cinema

nigea99 — Fri, 30 May 2025 17:36:46 GMT

@Louroo11 wrote:

I think I've read everyone has had this problem? But I've been subscribed to sky cinema for over a year now and still keep getting message that I need to upgrade. Feels like a waste of a subscription. Any ideas why? I've been downloading them as SD films but still getting the same message. It so frustrating to try and speak to some one via the helpline.

hi @Louroo11

Actually very few people have similar problems and you should not be doing so.

I have escalated your post to a SKY support team, who, hopefully, will be in touch.

Please see this link re the escalation and what you might see:
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari I believe you must make sure that 'Hide IP address' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

Re: Sky Cinema

Addie15 — Sat, 31 May 2025 07:07:24 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Louroo11.