Sky mini box

GrahamM1 — Fri, 30 May 2025 14:43:48 GMT

Hi , could anybody tell me why my sky mini box keeps freezing after about a minute. I've connected ok, tried turning everything off and rebooted both mini and main box but my mini box keeps freezing

Re: Sky mini box

oldfella — Fri, 30 May 2025 15:12:49 GMT

@GrahamM1 wrote:

Hi , could anybody tell me why my sky mini box keeps freezing after about a minute. I've connected ok, tried turning everything off and rebooted both mini and main box but my mini box keeps freezing

Hi @GrahamM1

Try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button. If you have the new Sky Max router then you need to connect the WPS to the main Q box.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

Re: Sky mini box

GrahamM1 — Fri, 30 May 2025 15:45:25 GMT

Thanks mate, I'll try that. It was working fine till about a week ago, then I got a text off Sky saying there had been a fault with there Sky Q boxes and it's never been the same since!!

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Sky mini box

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Re: Sky mini box