topic Re: New skyQ box, lost previous recordings in Sky Q

New skyQ box, lost previous recordings

Cazfred1 — Fri, 30 May 2025 14:40:42 GMT

I have just got a new sky q box, which I have just set up. When I went to look for my previous recorded programmes, they are not there, can anyone help. When I signed up for the new box I was not told I would lose everything.

Re: New skyQ box, lost previous recordings

nigea99 — Fri, 30 May 2025 14:43:12 GMT

@Cazfred1 wrote:

I have just got a new sky q box, which I have just set up. When I went to look for my previous recorded programmes, they are not there, can anyone help. When I signed up for the new box I was not told I would lose everything.

hi @Cazfred1

I am afraid they are stored on the physical box and thus remain on the old box & do not get transferred

If you have any you have purchased from SKY Store then you can download these to the new box.

Some may be available via Catch up/On demand to download

Re: New skyQ box, lost previous recordings

Daniel0210 — Fri, 30 May 2025 14:43:26 GMT

@Cazfred1

That's correct. Your previous recordings were stored on the hard drive in the faulty box. Only Sky Store purchases will be retrievable.

Re: New skyQ box, lost previous recordings

Cazfred1 — Fri, 30 May 2025 14:45:03 GMT

My previous box wasn't faulty, it was replaced. Should Sky not tell people they will lose programmes they have recorded.

Re: New skyQ box, lost previous recordings

oj01 — Fri, 30 May 2025 14:47:30 GMT

@Cazfred1 wrote:
My previous box wasn't faulty, it was replaced. Should Sky not tell people they will lose programmes they have recorded.

Why was it replaced?

Re: New skyQ box, lost previous recordings

Daniel0210 — Fri, 30 May 2025 14:47:46 GMT

@Cazfred1

I presume the agent would expect you to know recordings aren't transferable.

Re: New skyQ box, lost previous recordings

Cazfred1 — Fri, 30 May 2025 14:54:57 GMT

I had had it long time & have added films & they asked if I wanted an updated sky box.

Re: New skyQ box, lost previous recordings

Cazfred1 — Fri, 30 May 2025 14:58:39 GMT

I took up the offer of a free film VIP thing, how do I retrieve that please?

Cancel new sky Q box

Cazfred1 — Sat, 31 May 2025 10:42:26 GMT

A Sky representative rang me offering me a new sky q box plus the films at discount on 23/05/2025, I received it on the 27/05/2025 & set it up yesterday, not happy with it, do I have the right to cancel please?

Re: Cancel new sky Q box

Daniel0210 — Sat, 31 May 2025 10:47:45 GMT

@Cazfred1

edit: I've merged today's thread into yesterdays. No need for two.

Re: Cancel new sky Q box

Cazfred1 — Sat, 31 May 2025 10:47:24 GMT

I already had sky q box this was an upgrade

Re: Cancel new sky Q box

Daniel0210 — Sat, 31 May 2025 10:49:13 GMT

@Cazfred1

What aren't you happy about with the new box? You won't get your previous box back with the aforementioned recordings on.

Re: Cancel new sky Q box

Cazfred1 — Sat, 31 May 2025 10:52:38 GMT

I have a netflix subscription with netflix which i can no longer use via sky, I have to take out a sky subscription which after 2 months becomes £13 a month.

Re: Cancel new sky Q box

PandJ2020 — Sat, 31 May 2025 11:01:12 GMT

@Cazfred1 wrote:
I have a netflix subscription with netflix which i can no longer use via sky, I have to take out a sky subscription which after 2 months becomes £13 a month.

You can use the Sky Q NetFlix app by simply logging in with your credentials. You do not need to pay via Sky.

Re: Cancel new sky Q box

Cazfred1 — Sat, 31 May 2025 11:09:38 GMT

Thank you but I have tried and it just keeps going to sky subscription page.