https://helpforum.sky.com/t5/Sky-Q/Pre-paid-envelope/m-p/4998975#M701870 Hi, I'm sending back my sky mini box. I was supposed to receive a pre paid flat pack box but haven't received one yet? Thu, 29 May 2025 22:45:37 GMT Snommis1975_ 2025-05-29T22:45:37Z https://helpforum.sky.com/t5/Sky-Q/Pre-paid-envelope/m-p/4998975#M701870 Hi, I'm sending back my sky mini box. I was supposed to receive a pre paid flat pack box but haven't received one yet? Thu, 29 May 2025 22:45:37 GMT https://helpforum.sky.com/t5/Sky-Q/Pre-paid-envelope/m-p/4998975#M701870 Snommis1975_ 2025-05-29T22:45:37Z https://helpforum.sky.com/t5/Sky-Q/Pre-paid-envelope/m-p/4998992#M701874 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4404370">@Snommis1975_</a>&nbsp;<BR />If you’ve successfully cancelled your Multiscreen subscription Sky should send out returns packaging near the end of any cancellation period (which is 31 days) for any mini boxes.&nbsp;<BR /><BR />If the arrival of packaging is delayed, lost or damaged on arrival it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail. <BR /><A href="https://www.sky.com/help/articles/return-tv-broadband" target="_blank">https://www.sky.com/help/articles/return-tv-broadband</A><BR /><BR /><STRONG>Keep your proof of posting safe and indefinitely </STRONG>and if you use Royal Mail’s collect from home service, keep a record of the tracking number.</P> Fri, 30 May 2025 04:04:32 GMT https://helpforum.sky.com/t5/Sky-Q/Pre-paid-envelope/m-p/4998992#M701874 Daniel0210 2025-05-30T04:04:32Z