topic Re: Return my sky box in Sky Q

Return my sky box

Madge5 — Thu, 29 May 2025 10:43:17 GMT

I am no longer a sky customer. I returned my sky box on 16 may 2025, I have proof of posting. I even have an email thanking me for its return. I am now getting emails and texts asking for its return! Can you please stop the email and texts.

Re: Return my sky box

Annie+UK — Thu, 29 May 2025 10:49:10 GMT

This forum is primarily customer-to-customer help, you're not talking to Sky support

You do't have to return a Sky Plus box, I'm guessing you had sky Q

Re: Return my sky box

nigea99 — Thu, 29 May 2025 11:03:17 GMT

@Madge5 wrote:

I am no longer a sky customer. I returned my sky box on 16 may 2025, I have proof of posting. I even have an email thanking me for its return. I am now getting emails and texts asking for its return! Can you please stop the email and texts.

hi @Madge5

I have escalated your post to a SKY support team, who, hopefully, will be in touch.

Please see this link re the escalation and what you might see:
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari I believe you must make sure that 'Hide IP address' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

Re: Return my sky box

caesarome — Thu, 29 May 2025 11:03:23 GMT

@Madge5

Was it a Sky Q box you returned and if so do you have the proof of posting receipt ?