topic Re: Getting pixelated picture in Sky Q

Getting pixelated picture

Pi — Thu, 29 May 2025 10:01:33 GMT

Sky dish might need resighting

Re: Getting pixelated picture

Annie+UK — Thu, 29 May 2025 10:05:45 GMT

You have posted in the Sky Go forum and not one associated with satellite TV 😞

Which Sky System do you have?

• Sky Plus (Satellite box)
• Sky Q (Satellite box

Re: Getting pixelated picture

Sbateman — Thu, 29 May 2025 10:32:23 GMT

Sky Q

Re: Getting pixelated picture

Annie+UK — Thu, 29 May 2025 10:38:31 GMT

I'll move your thread to the corect forum then

Re: Getting pixelated picture

lettice — Thu, 29 May 2025 11:18:01 GMT

Follow the advice in this Sky help article.

If some steps do not resolve your issue, you will see a link in the article to book an engineer visit.

https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q

If you have a communal Sky Q setup, you may have to contact your Building Management to alert them.

Re: Getting pixelated picture

Sbateman — Fri, 30 May 2025 17:26:42 GMT

Done this didn't work. Engineer couldn't fix either so annoyingly had to cancel movies today. No appolgy or attempt to persuaded me stay with a decent offer. Sky have been aware of this problem for nearly two years and done nothing to resolve as it's a Sky Q box.

Re: Getting pixelated picture

Chodley — Fri, 30 May 2025 22:35:34 GMT

@Sbateman wrote:
Done this didn't work. Engineer couldn't fix either so annoyingly had to cancel movies today. No appolgy or attempt to persuaded me stay with a decent offer. Sky have been aware of this problem for nearly two years and done nothing to resolve as it's a Sky Q box.

I'm confused. You said in the opening post that the dish might need re-aligning. Didn't the engineer try / investigate that?

Why just cancel Cinema? Does it only affect those channels?