topic Re: Our Sky Q remote control is worn out. How do we order a replacement? in Sky Q

Our Sky Q remote control is worn out. How do we order a replacement?

MikeJill16 — Thu, 16 Nov 2023 19:01:29 GMT

Our sky Q remote control is worn out with various buttons not working. We need a replacement.

I have tried searching for help, keep getting referred to help guides that are no help and wasted loads of time with the virtual assistant that is a great example of artificial unintelligence.

All we need is an email address, phone number or form to request a replacement remote control!

Can anyone help?

Thanks

Re: Our Sky Q remote control is worn out. How do we order a replacement?

Daniel0210 — Thu, 16 Nov 2023 19:14:59 GMT

@MikeJill16
After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (apparently this is not available to customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

(It might be quicker to purchase a new one from a retailer / main supermarket. If you do that as well you’ll always have a spare).

Re: Our Sky Q remote control is worn out. How do we order a replacement?

MikeJill16 — Thu, 16 Nov 2023 19:46:34 GMT

Thanks

Its certain buttons, notably the 0 that are just worn out.

On the basis that when we gave up multiscreen (trying to reduce costs) Sky insisted we return the remote, surely they should replace it?

Re: Our Sky Q remote control is worn out. How do we order a replacement?

oldfella — Thu, 16 Nov 2023 19:55:41 GMT

@MikeJill16 wrote:

Thanks

Its certain buttons, notably the 0 that are just worn out.

On the basis that when we gave up multiscreen (trying to reduce costs) Sky insisted we return the remote, surely they should replace it?

Hi @MikeJill16

As already posted there is a form to replace your remote (free of charge) unless you are in ROI.

Check the following link and it will lead to a form for a replacement remote.
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment

Re: Our Sky Q remote control is worn out. How do we order a replacement?

Des74 — Tue, 02 Jul 2024 12:32:41 GMT

I know this is an old thread but it doesn't matter if you're in the UK or ROI as I am and have received a free replacement already. Now I need one for my mini box and have applied for one.

Re: Our Sky Q remote control is worn out. How do we order a replacement?

DBG3 — Wed, 11 Dec 2024 11:59:13 GMT

I just tried your link as my Sky remote volume simply stopped working but when I try to get any help on their website, it refers to Sky glass etc and I just have ordinary Sky!

Don't get me started on their VA!

Thanks for that link though, hopefully it'll work for us.

Re: Our Sky Q remote control is worn out. How do we order a replacement?

Dinkydinah — Wed, 22 Jan 2025 16:00:39 GMT

Hodo I replace broken remote

Re: Our Sky Q remote control is worn out. How do we order a replacement?

Daniel0210 — Wed, 22 Jan 2025 16:12:03 GMT

@Dinkydinah

Have you read the answer already provided above?

Re: Our Sky Q remote control is worn out. How do we order a replacement?

tomnick — Fri, 21 Feb 2025 15:13:21 GMT

Wow

glad I read this.
replacement on its way.
just about to buy one. 👍🏻

Re: Our Sky Q remote control is worn out. How do we order a replacement?

Anonymous — Wed, 19 Mar 2025 12:18:50 GMT

Could I please order a sky Q remote as mine as gone. There's 3 buttons that work i can't turn my TV on with it so I'm watching nothing at the moment till I receive one. Thanks

Re: Our Sky Q remote control is worn out. How do we order a replacement?

Daniel0210 — Wed, 19 Mar 2025 12:19:50 GMT

@Anonymous
If your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (I’m not sure if this is available to customers in the Republic of Ireland).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.

In the meantime if you have an Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?

Re: Our Sky Q remote control is worn out. How do we order a replacement?

tomnick — Wed, 19 Mar 2025 12:24:33 GMT

I used the link provided and received a new remote FOC within 48 hours. Excellent service.

Re: Our Sky Q remote control is worn out. How do we order a replacement?

PandJ2020 — Wed, 19 Mar 2025 12:58:35 GMT

@Anonymous wrote:
There's 3 buttons that work i can't turn my TV on with it

Use the TV remote?

Re: Our Sky Q remote control is worn out. How do we order a replacement?

tomnick — Wed, 19 Mar 2025 13:02:55 GMT

https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch
use this link.
get a new remote FOC

Re: Our Sky Q remote control is worn out. How do we order a replacement?

db118 — Fri, 09 May 2025 11:39:17 GMT

I ordered a replacement via my account and told would arrive within 3-5 working days and confirmation email to my sky email also said 3-5 days but it didn't arrive. I queried the delivery date and all I get is I need to speak to someone on the phone for a review. What is that about? I am supposed to be a VIP customer but cannot even get a replacement remote.

Re: Our Sky Q remote control is worn out. How do we order a replacement?

Daniel0210 — Fri, 09 May 2025 11:44:36 GMT

@db118

Not heard of that before. Did you complete the form in the link in the post marked as the answer?

Most larger supermarkets sell them which may be quicker.

Re: Our Sky Q remote control is worn out. How do we order a replacement?

db118 — Sun, 11 May 2025 06:14:00 GMT

I ordered it via the form on my account page. In the end I received one but only after threatening to cancel and ringing to order it. I packed my old one sent it to their recycling centre only to find the replacement is defective. The volume buttons do no work, the mute button does not work and the search button does not work. Ironically the reason I went to Sky direct was because I had seen so many complaints from people who had bought a remote from elsewhere which turned out to be faulty.

Re: Our Sky Q remote control is worn out. How do we order a replacement?

Invisiblename — Sun, 11 May 2025 06:26:44 GMT

@db118 wrote:
I ordered it via the form on my account page. In the end I received one but only after threatening to cancel and ringing to order it. I packed my old one sent it to their recycling centre only to find the replacement is defective. The volume buttons do no work, the mute button does not work and the search button does not work. Ironically the reason I went to Sky direct was because I had seen so many complaints from people who had bought a remote from elsewhere which turned out to be faulty.

The Sky Q main box & minis are loaned to you, all the rest belongs to you. How long had you had the original controller? Did you correctly pair the 'free' replacement controller with Sky Q & your tv?

Re: Our Sky Q remote control is worn out. How do we order a replacement?

Dottie5 — Thu, 29 May 2025 06:02:53 GMT

Our remote keeps saying not connected to sky Q box

Re: Our Sky Q remote control is worn out. How do we order a replacement?

lettice — Thu, 29 May 2025 06:15:11 GMT

@Dottie5 wrote:

Our remote keeps saying not connected to sky Q box

Try re pairing your remote

Hold down 7 and 9 until the remote's light flashes 4 times to reset your remote.

Then hold down 1 and 3 together

and follow the on screen instructions

More info here;

https://helpforum.sky.com/t5/forums/replypage/board-id/skyq/message-id/701759