topic Re: Sky Q box does not find wi-fi networks in Sky Q

Sky Q box does not find wi-fi networks

roderic1 — Sat, 30 Nov 2024 19:17:47 GMT

My Sky Q box's wi-fi connection went down today, which happens from time to time. I have the latest BT router plus a booster unit, and wi-fi is solid with all other devices showing a good connection. I have tried the usual fix several times, i.e. unplug the router and wait 30 + seconds, reboot, then go to Settings - Network connection - Reset. However, instead of getting a pick list of available networks including my router, I get a "No Wi-Fi Networks found" message. Has anybody encountered this problem and if so, is there a solution? At the moment I can only watch live TV and recordings.

Re: Sky Q box does not find wi-fi networks

Mr+Flibbles+86 — Sun, 01 Dec 2024 11:31:42 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q box does not find wi-fi networks

roderic1 — Sun, 01 Dec 2024 17:01:47 GMT

Sky Q box is now connected to my wi-fi. Thank you for your offer of help.

Re: Sky Q box does not find wi-fi networks

Niknak221 — Mon, 02 Dec 2024 17:39:35 GMT

I have the same problem can someone contact me please

Re: Sky Q box does not find wi-fi networks

Tom-W19 — Tue, 03 Dec 2024 09:39:33 GMT

Hi @Niknak221

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q box does not find wi-fi networks

Sun121 — Tue, 27 May 2025 22:50:05 GMT

Hi same issue for several

months now, no internet connection to q.

Re: Sky Q box does not find wi-fi networks

Chodley — Wed, 28 May 2025 07:09:50 GMT

@Sun121 wrote:
Hi same issue for several
months now, no internet connection to q.

Your box can't see your router's wifi?

Re: Sky Q box does not find wi-fi networks

Sun121 — Wed, 28 May 2025 19:49:35 GMT

It can see it but it doesn't connect. Dozens of attempts and reboots.

Re: Sky Q box does not find wi-fi networks

Chodley — Wed, 28 May 2025 19:51:02 GMT

Is it a white Sky router?

Re: Sky Q box does not find wi-fi networks

Sun121 — Wed, 28 May 2025 19:52:20 GMT

Hi no it's a black router.

Re: Sky Q box does not find wi-fi networks

Chodley — Wed, 28 May 2025 19:53:05 GMT

Are you using the WPS button sync?

Re: Sky Q box does not find wi-fi networks

Sun121 — Wed, 28 May 2025 19:59:26 GMT

Yes we have multiple times

Re: Sky Q box does not find wi-fi networks

Laing1 — Wed, 28 May 2025 20:49:22 GMT

@Sun121 wrote:

Yes we have multiple times

@Sun121 I know you said you have done reboots does this include rebooting the router ? have you tried resetting your broadband router.
on a Sky broadband router hold the Reset on the back of the router until the power light flashes green (about 10 seconds).