topic Re: Downgraded package in Sky Q

Downgraded package

AandIH — Tue, 27 May 2025 19:43:19 GMT

Good evening can any help & advise please. We recently downgraded our sky package as we could no longer justify £140 a month. We agreed on sky signature with full fibre broadband. Today I recieved a txt saying packaging has been sent out for us to return the sky box, another txt saying we now have to pay for Netflix & just come to watch a recorded program & it's failed due to non subscription. We was assured this would all remain as is except for the parts we cancelled. I'm so confused & can't get a real person to speak to 😔

Re: Downgraded package

caesarome — Tue, 27 May 2025 20:34:23 GMT

@AandIH wrote:

We agreed on sky signature

That doesn't give you access to Netflix so you would need to pay separately for this.

@AandIH wrote:

Today I recieved a txt saying packaging has been sent out for us to return the sky box,

That shouldn't have happened as you would only to return equipment if you have cancelled a service completely.

@AandIH wrote:

just come to watch a recorded program & it's failed due to non subscription.

Is the program in HD because unless it is from a free channel like the BBC, ITV etc you would need to HD package to be able to access it. You should be able to download it from catchup (if it is available) in SD to view it.

Re: Downgraded package

AandIH — Tue, 27 May 2025 20:38:09 GMT

Thank you very much that is very helpful I will call them tomorro regarding the sky boxes

Re: Downgraded package

caesarome — Tue, 27 May 2025 20:50:42 GMT

If you get any more requests to return equioment then reply to the posts here as we can get you some help with this.

Re: Downgraded package

AandIH — Tue, 27 May 2025 21:45:10 GMT

Thank you I will do that