topic Re: Sky q factory reset itself in Sky Q

Sky q factory reset itself

westham+wonders — Tue, 27 May 2025 18:09:10 GMT

When I turned by box on it was stuck in accessiblity mode... the remote was in responsive ... I followed the instructions to repair my box ... then it restarted ... it factory reset the box, I've lost all my recordings, favorites everything ... this is unacceptable ... what can be done to recover my recordings

Re: Sky q factory reset itself

PandJ2020 — Tue, 27 May 2025 18:11:33 GMT

@westham+wonders wrote:
what can be done to recover my recordings

Nothing if a full factory reset has been initiated.

You can redownload any purchases and anything still available to download.

Re: Sky q factory reset itself

Chodley — Tue, 27 May 2025 19:05:34 GMT

Probably just needed to re-pair the remote but too late now.

Re: Sky q factory reset itself

Laing1 — Tue, 27 May 2025 19:26:14 GMT

@westham+wonders wrote:

When I turned by box on it was stuck in accessiblity mode... the remote was in responsive ... I followed the instructions to repair my box ... then it restarted ... it factory reset the box, I've lost all my recordings, favorites everything ... this is unacceptable ... what can be done to recover my recordings

ignore misread the post