topic Recent outages and getting a refund in Sky Q

Recent outages and getting a refund

rickim — Tue, 27 May 2025 15:45:38 GMT

As nearly everybody with a Sky Q box knows , there has been problems with a recent update to the sky q box that caused them to drop out . Throughout the evening of 15th may I was enjoying watching sky when the box dropped out and went the a black screen, nothing I did would make it work except turning it off , then back on, on the wall .

This would allow the box to work for a half hr then it would happen again...... this must of happened at least 6 times through the evening.

A few days later I read that sky had been having outage problems due to a sky q update which they have since , hopefully sorted out.

I now heard that sky is issuing refunds to anybody affected !!!!!!!!. Does anybody know how to go about this ????

Thanks in advance for any replies and help..

Re: Recent outages and getting a refund

Invisiblename — Tue, 27 May 2025 15:54:01 GMT

@rickim wrote:
As nearly everybody with a Sky Q box knows , there has been problems with a recent update to the sky q box that caused them to drop out . Throughout the evening of 15th may I was enjoying watching sky when the box dropped out and went the a black screen, nothing I did would make it work except turning it off , then back on, on the wall .
This would allow the box to work for a half hr then it would happen again...... this must of happened at least 6 times through the evening.
A few days later I read that sky had been having outage problems due to a sky q update which they have since , hopefully sorted out.
I now heard that sky is issuing refunds to anybody affected !!!!!!!!. Does anybody know how to go about this ????
Thanks in advance for any replies and help..

https://helpforum.sky.com/t5/Sky-Q/Sky-gift-on-us/td-p/4990781

Re: Recent outages and getting a refund

PandJ2020 — Tue, 27 May 2025 16:01:48 GMT

@rickim wrote:
I now heard that sky is issuing refunds to anybody affected !!!!!!!!.

No blanket refund - as posted, the 'free' film offer.

However, there's nothing stopping you asking Sky to consider your specific case.