topic Re: SKY mini box issues in Sky Q

SKY mini box issues

JD2502 — Tue, 27 May 2025 14:54:11 GMT

My Sky mini box is very delayed when watching recorded programmes. Specifically, fast forwarding and rewinding, there's a lag when using these functions and incredibly hard to stop it once in motion. Mini box must be at least 6 years old if not older. I've reset it numerous times, but I'm not sure what else to try. Any suggestions or a number to speak to the tech dept? Thanks

Re: SKY mini box issues

Daniel0210 — Tue, 27 May 2025 14:58:59 GMT

@JD2502

Try a reboot of the main Sky Q box first, then once that’s back up and running do the same with any mini boxes if applicable -
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Allow 5-10 minutes before things hopefully revert back to normal.

Re: SKY mini box issues

JD2502 — Tue, 27 May 2025 15:09:03 GMT

Thanks for this @Daniel0210 I'll give it a try and hopefully things will be back to normal.

Re: SKY mini box issues

JD2502 — Sun, 01 Jun 2025 21:55:17 GMT

Sadly, the reboot didn't work.