https://helpforum.sky.com/t5/Sky-Q/No-signal-selectively/m-p/4995400#M701291 <P>hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4401346">@PeteAC</a>&nbsp;</P> <P>&nbsp;</P> <P>In addition to the reply from <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3328395">@Daniel0210</a>&nbsp; it may be worth noting that both these are on European wide transpnders rather than UK specific targetted&nbsp; ones and thus slightly weaker here.</P> <P>&nbsp;</P> <P>CNN is known as one of the first channels that customers with a mis-aligned dish seem to notice</P> Mon, 26 May 2025 10:53:03 GMT nigea99 2025-05-26T10:53:03Z https://helpforum.sky.com/t5/Sky-Q/No-signal-selectively/m-p/4995386#M701288 <P>I cannot get CNN or Classic FM Radio - all other channels are OK.&nbsp; How can this happen so selectively ?</P> Mon, 26 May 2025 10:42:15 GMT https://helpforum.sky.com/t5/Sky-Q/No-signal-selectively/m-p/4995386#M701288 PeteAC 2025-05-26T10:42:15Z https://helpforum.sky.com/t5/Sky-Q/No-signal-selectively/m-p/4995393#M701290 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4401346">@PeteAC</a>&nbsp;<BR />No signal and no satellite signal are different . <BR /><BR />A message displaying <STRONG>”no signal”</STRONG> tends to be generated from your TV and normally means your TV’s not seeing the Sky box on the relevant HDMI input. <BR /><BR />If you’re seeing a <STRONG> “no satellite signal”</STRONG> message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link <BR /><A href="https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q" target="_blank">https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q</A> <BR />It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment. <BR /><BR />If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact. <BR /><BR />It’s worth noting that:<BR /><BR /><span class="lia-unicode-emoji" title=":black_small_square:">▪️</span> a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels <BR /><BR /><span class="lia-unicode-emoji" title=":black_small_square:">▪️</span> a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.</P> Mon, 26 May 2025 10:45:28 GMT https://helpforum.sky.com/t5/Sky-Q/No-signal-selectively/m-p/4995393#M701290 Daniel0210 2025-05-26T10:45:28Z https://helpforum.sky.com/t5/Sky-Q/No-signal-selectively/m-p/4995400#M701291 <P>hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4401346">@PeteAC</a>&nbsp;</P> <P>&nbsp;</P> <P>In addition to the reply from <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3328395">@Daniel0210</a>&nbsp; it may be worth noting that both these are on European wide transpnders rather than UK specific targetted&nbsp; ones and thus slightly weaker here.</P> <P>&nbsp;</P> <P>CNN is known as one of the first channels that customers with a mis-aligned dish seem to notice</P> Mon, 26 May 2025 10:53:03 GMT https://helpforum.sky.com/t5/Sky-Q/No-signal-selectively/m-p/4995400#M701291 nigea99 2025-05-26T10:53:03Z https://helpforum.sky.com/t5/Sky-Q/No-signal-selectively/m-p/4995443#M701306 <P>Thanks for that info</P> Mon, 26 May 2025 11:41:57 GMT https://helpforum.sky.com/t5/Sky-Q/No-signal-selectively/m-p/4995443#M701306 PeteAC 2025-05-26T11:41:57Z