topic Re: Sky box internet connection problems in Sky Q

Sky box internet connection problems

Robert174 — Thu, 22 May 2025 10:52:39 GMT

I have a sky q box. My broadband is not from sky, the connection has worked fine for years but nor its dropping out allthe time and I am have to re connect constantly it's really annoying

Re: Sky box internet connection problems

Tom-W19 — Fri, 23 May 2025 10:05:04 GMT

Hi @Robert174

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation. The invite will automatically close if not responded to within 48 hours.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky box internet connection problems

Andy56 — Sun, 25 May 2025 17:48:08 GMT

For last two days, Sky Q box keeps dropping internet connection which is via a BT fibre connection which has been stable for years. I reconnect manually typing in my WiFi password as the WPS option seems to be reserved for Sky broadband customers ( was previously available to others) . Connection stays up for maybe a minute then drops and I have to reconnect manually again. At present SkyQ box is not connected and of course the Sky Q mini is unavailable. Nothing has changed at my end , what have Sky done to break things now?

Re: Sky box internet connection problems

Andy56 — Sun, 25 May 2025 22:51:38 GMT

Problem seems to be resolved, hopefully. I got a clue as to what problem was by connecting to a neighbors WiFi without issue. I was able to keep connection alive and do downloads without issue. Reconnecting back to my BT WiFi gave about a minute of connectivity then failure. In desperation I switched off everything including the SkyQ Mini and reconnected the main box once again. The main box then remained connected for longer than a minute. I then restarted the Sky Q mini box and reset the WiFi connection on that via the WPS on the Sky box. All reconnected o.k for now, but still uncertain what caused the original outage.

Posting this just in case someone hits the same issue. I guess turning it all off and turning it all on still works. 🙂

Re: Sky box internet connection problems

REENAPRICE — Tue, 15 Jul 2025 07:35:44 GMT

I need an engineer to come and sort out all our tv sky Q boxes. Please arrange for someone to come out asap