topic Re: Amazon Prime video is ridiculously slow, keep buffering. No other APPs do this. Why. in Sky Q

Amazon Prime video is ridiculously slow, keep buffering. No other APPs do this. Why.

Mm135 — Fri, 05 Apr 2024 20:55:13 GMT

Amazon Prime Video is appallingly slow, keeps buffering. No other App does this . Why?

really poor

Re: Amazon Prime video is ridiculously slow, keep buffering. No other APPs do this. Why.

xenon81 — Fri, 05 Apr 2024 21:07:36 GMT

I've always found the Prime Video app to perform poorly on Sky, all the other apps are fine. If you have any other way to watch Prime (Smart TV app, Firestick etc) it's best to use that instead.

Re: Amazon Prime video is ridiculously slow, keep buffering. No other APPs do this. Why.

Puss+in+Leeds — Wed, 10 Apr 2024 15:08:24 GMT

so up until last week i had no issues with AMAZON prime through SKY Q, now I get constant buffering and a message re amazon and video help, no other app is causing an issue and if I watch AMAZON through the same TV but via the smart TV menu AMAZON works fine plus it works fine on all other devices within the household. Strangely its really noticeable on box sets which will only run for minutes without buffering.

Rebooted the modem, router ,SKY Q box and the TV and all the devices are up to date.

As an engineer and IT person the obvious conclusion is its a SKY issue but Im happy to be educated

Re: Amazon Prime video is ridiculously slow, keep buffering. No other APPs do this. Why.

ThePope27 — Wed, 10 Apr 2024 16:26:00 GMT

Try this solution that I found from @oldfella

It's 0 0 1 then select.

Have you tried refreshing the Apps in the Hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Select Apps 
then highlight Refresh all Apps on this box.
You'll see a message that says, 'Your apps are being refreshed'. This will stay on screen until you press Dismiss to return to normal viewing
It’s recommended waiting at least 5 minutes before doing so.

Refresh Apps can take up to 24 hrs to complete

Re: Amazon Prime video is ridiculously slow, keep buffering. No other APPs do this. Why.

Anonymous — Fri, 19 Apr 2024 08:24:42 GMT

@Puss+in+Leeds wrote:
so up until last week i had no issues with AMAZON prime through SKY Q, now I get constant buffering and a message re amazon and video help, no other app is causing an issue and if I watch AMAZON through the same TV but via the smart TV menu AMAZON works fine plus it works fine on all other devices within the household. Strangely its really noticeable on box sets which will only run for minutes without buffering.

Rebooted the modem, router ,SKY Q box and the TV and all the devices are up to date.

As an engineer and IT person the obvious conclusion is its a SKY issue but Im happy to be educated

The obvious solution is it's the Amazon Prime App which is the responsibility of Amazon not Sky as Amazon created it. Use your smart TV's built in apps where possible.

Re: Amazon Prime video is ridiculously slow, keep buffering. No other APPs do this. Why.

bemak187 — Fri, 19 Apr 2024 08:29:20 GMT

@Mm135As mentioned use the apps built into your smart TV or another more powerful device like and apple TV or Firestick. You will get a much better experience. Sky Q is fine for live TV and recordings but is tech from essentially 10 years ago hence really underpowered for running apps.

Re: Amazon Prime video is ridiculously slow, keep buffering. No other APPs do this. Why.

SkyThroneRider — Mon, 03 Feb 2025 12:53:39 GMT

Did anyone try this? (Resetting the apps from the hidden menu)

Did it work? And how long did it take to refresh? 24 hours!??
Thanks in advance.

Re: Amazon Prime video is ridiculously slow, keep buffering. No other APPs do this. Why.

mendosa18 — Sun, 06 Apr 2025 09:52:15 GMT

Don't know where they got 24 hours from, it actually took about 2 seconds. Also so far so good, the buffering and glitching has stopped.

Re: Amazon Prime video is ridiculously slow, keep buffering. No other APPs do this. Why.

Mike369 — Sun, 25 May 2025 18:24:59 GMT

It isn't just on Sky. The prime App on my iPad also buffers a lot.

Re: Amazon Prime video is ridiculously slow, keep buffering. No other APPs do this. Why.

LynnED19 — Sun, 25 May 2025 21:56:30 GMT

Im having same problem with Prime .

I have just tried the 001 hidden settings .It's stopped the buffering .

But not the black screen thatcappears f

Thank you for tge advice .

Re: Amazon Prime video is ridiculously slow, keep buffering. No other APPs do this. Why.

LynnED19 — Mon, 26 May 2025 06:31:01 GMT

I did last night and it worked .

But now its buffering again

Re: Amazon Prime video is ridiculously slow, keep buffering. No other APPs do this. Why.

TheTechDad — Mon, 20 Oct 2025 12:29:50 GMT

I have this exact same problem amazon on my LG TV app works great. Play through sky it buffers like crazy I see original post was in 2024 you'd think they'd sorted it by now

Re: Amazon Prime video is ridiculously slow, keep buffering. No other APPs do this. Why.

JenLon1 — Thu, 06 Nov 2025 18:45:49 GMT

I have the same issue - watching Prime through the Sky puck app and it's just buffering and lagging and now subtitles are delayed as well. All other apps work fine, but this problem has been on and off with Prime for over a year. And don't get me started on how slow the Apple TV app is, takes me back to dial in Internet times.

Re: Amazon Prime video is ridiculously slow, keep buffering. No other APPs do this. Why.

TheTechDad — Thu, 06 Nov 2025 18:47:53 GMT

I went to settings then system management then refresh apps then restarted puck and touch wood hasn't buffered since