topic Lost connection to TV in Sky Q

Lost connection to TV

Jyotshna — Sun, 25 May 2025 15:32:17 GMT

No connection to TV form this morning and couple of day too. Very disappointed.

Re: Lost connection to TV

MightyQuinn — Sun, 25 May 2025 15:38:18 GMT

Hi @Jyotshna Is your TV on the correct HDMI input? Is it a black screen (your TV) or a blue screen (the Sky Q box).

Re: Lost connection to TV

Daniel0210 — Sun, 25 May 2025 15:38:07 GMT

@Jyotshna

Any on screen message?

Re: Lost connection to TV

oldfella — Sun, 25 May 2025 16:00:02 GMT

@Jyotshna wrote:

No connection to TV form this morning and couple of day too. Very disappointed.

Hi @Jyotshna

Have you tried rebooting your Q box?
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.