topic Paramount in Sky Q

Paramount

Jill41 — Sun, 25 May 2025 09:27:00 GMT

I was paying separately for paramount + from sky and now I have upgraded with sky to add movies ans paramount- how do I cancel the 7.99 for the separate deal? They told me I had to do this but no one seems to know how

Re: Paramount

caesarome — Sun, 25 May 2025 09:30:56 GMT

If it was Sky charging you the £7.99 @Jill41 then try this:

For Sky Stream puck or Sky Q - Press Home on your Sky remote, then select My Sky at the bottom of the screen.
You’ll then see a screen with your purchases. Select Your products. You’ll then be asked to enter your Sky TV PIN number.

Then follow the prompts to cancel.

In the Mysky app on a phone or tablet.

Go to the TV section, then My Bill section, there will be a section listed Marketplace, under that click on View subscriptions.

You should be able to cancel it there.

Re: Paramount

lettice — Sun, 25 May 2025 09:39:08 GMT

If your paying through the Sky Marketplace for Paramount+ you have to cancel it there first;

To cancel your existing Paramount+ Standard or Premium subscription, try these simple steps:

Go to the Your products page.
In the ‘Current’ section, select the tile with the Paramount+ subscription you’d like to cancel.
Press Cancel subscription.
On the next screen, you’ll be offered more information about your options. To proceed, press Change subscription

If you were not paying via Sky it mentions this in the Paramount+ help article;

What if I already have a Paramount+ account

If you have a Paramount+ account with another provider, you should cancel with them to avoid being charged. Your existing account won't automatically be cancelled when you activate an account with Sky. Sky can't refund any period of overlap.

If you want to use your same login details, you should cancel your existing subscription and wait for it to expire before completing the sign-up process with Sky.

More info here;

https://www.sky.com/help/articles/using-paramount-plus