topic Cannot connect to BT hib in Sky Q

Cannot connect to BT hib

David6662 — Sun, 25 May 2025 08:40:42 GMT

My Sky q box has lost its network connection but despite putting in the

hub password it will not connect

Re: Cannot connect to BT hib

Greenfingers001 — Mon, 26 May 2025 08:12:24 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Cannot connect to BT hib

Quoman7 — Mon, 26 May 2025 08:17:03 GMT

@David6662 wrote:

My Sky q box has lost its network connection but despite putting in the

hub password it will not connect

Hi @David6662 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?

Re: Cannot connect to BT hib

David6662 — Wed, 28 May 2025 16:49:22 GMT

Your advice was appreciated and worked- many thanks