topic Re: Broken aerial cable in Sky Q

Broken aerial cable

Felicia85 — Sun, 25 May 2025 07:03:53 GMT

My puppy has bitten through the sky aerial so I can't use sky how do I get it repaired please

Re: Broken aerial cable

GD1 — Sun, 25 May 2025 07:39:11 GMT

@Felicia85 If you mean the satellite dish cable you can buy a repair kit and and join the 2 ends together, if you call Sky out there may be a few weeks wait and also a charge.

Re: Broken aerial cable

lettice — Sun, 25 May 2025 08:27:04 GMT

Your best bet for this is to call Sky to get an engineer out.

That may be a few weeks away though to fix.

On this Sky help article use the 'No I still need help' button for a contact number.

https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment

Sky will probably charge you £65 for the call-out, as it's damage. You may be able to claim that back on your house insurance.

You could also try calling a local satellite installer, usually found listed under TV and Satellite installers, they may fix it quicker, but probably not as cheap as Sky, if your not prepared for a wait.