topic Re: New handset in Sky Q

New handset

bssn — Sat, 24 May 2025 21:52:52 GMT

We've got a new Sky Box with new handset, but the handset is not working properly.

we contacted Dky last night and were told that an Engineer would come today but no one has appeared?

Re: New handset

Daniel0210 — Sun, 25 May 2025 01:32:04 GMT

Are you sure Sky told you an engineer was being sent out? An engineer would not normally be sent for a faulty remote control and the likelihood of one being available the next day is also unusual.

Re: New handset

lettice — Sun, 25 May 2025 06:33:13 GMT

Is this a replacement Sky Q box delivered by a courier?

Have a read of this Sky Q article, namely trying a re pair of your remote control on step 3;

https://www.sky.com/help/articles/fix-remote

As above, be surprised if Sky would send out an engineer to fix a remote control problem.