topic Sky Q 1tb return. No printer or pc. in Sky Q

Sky Q 1tb return. No printer or pc.

louisepepperall — Thu, 22 May 2025 16:44:39 GMT

My partner Ray asked sky to post a label & packaging, but got nothing & has no printer. Tried speaking to someone it's impossible so I googled the address which is in Coventry so he posted it, enclosed acc no, name address and all equipment. Tracked it, it's now delivered to nueaton but no emails. There is a sky return address in nuneaton I read by asking Google.

What's going on? We are tempted to put in a complaint. I'll type it has he had no IT stuff as we both been hacked.

Re: Return of Sky + box

louisepepperall — Thu, 22 May 2025 16:48:55 GMT

No help, still no idea if it's arrived. As I had no return label posted. No printer so can't print one. Tracked it's in nuneaton is that the right place? Google states there is a dky return address in nuneaton.

Re: Return of Sky + box

Mark39 — Thu, 22 May 2025 16:57:03 GMT

@louisepepperall wrote:

No help, still no idea if it's arrived. As I had no return label posted. No printer so can't print one. Tracked it's in nuneaton is that the right place? Google states there is a dky return address in nuneaton.

You don't need to return Sky+ equipment, as explained in the previous replies.

Re: Return of Sky + box

Daniel0210 — Thu, 22 May 2025 17:02:34 GMT

@louisepepperall

You've also posted on the Sky Q board so the obvious question is… which did you have?

Re: Sky Q 1tb return. No printer or pc.

Daniel0210 — Thu, 22 May 2025 17:34:50 GMT

@louisepepperall

In view of your thread title in the post on the Sky Q board your posts have been merged together.

Re: Sky Q 1tb return. No printer or pc.

twilight+princess — Fri, 23 May 2025 18:50:00 GMT

@louisepepperall I've escalated your query to support so look out for the chat icon & click on this to join the chat.

Re: Sky Q 1tb return. No printer or pc.

Greenfingers001 — Sat, 24 May 2025 07:26:09 GMT

Thanks for escalating this. We’ve sent @louisepepperall an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Return of Sky + box

louisepepperall — Mon, 26 May 2025 15:04:57 GMT

No reply but passing the boom.

Re: Return of Sky + box

Chodley — Mon, 26 May 2025 15:36:00 GMT

@louisepepperall wrote:
No reply but passing the boom.

Do you mean they didn't reply to a message you sent in the chat?

Don't know what passing the boom is.

Re: Return of Sky + box

Daniel0210 — Mon, 26 May 2025 15:33:57 GMT

@louisepepperall

As you were advised, the 48 hours have elapsed since the invite was sent.

Re: Return of Sky + box

twilight+princess — Tue, 27 May 2025 19:07:04 GMT

Did you click on the Chat icon? If not then the chat would close automatically after 48 hours.
I've escalated your post again, please click on the chat icon once a Sky employee posts.