topic Re: Sky Q. Mini Box Youtube in Sky Q

Sky Q. Mini Box Youtube

EugeneM1 — Wed, 21 May 2025 05:58:51 GMT

Evening all. We have a Sky q main box in the living room on the ground floor and a mini box in a bedroom on the 1st floor. Youtube works fine and dandy on the main box in the living room but will hardly work at all on the mini box. We keep getting "something is wrong" type messages and it loads incredibly slowly...when it loads at all. Have updated the software on both boxes through "Settings", tested the WiFi speed and that's fine, rebooted both boxes and cleared all recordings out completely. Other apps such as Netflix, BBC Iplayer, ITV X and the Channel 4 app are working fine.Now in the process of refreshing apps (could take 24 hours?) 1. Anyone else had this problem? 2. Anyone think of anything else I could do to sort this out? Many thanks

YouTube won’t load

Claire601 — Sat, 11 May 2024 21:02:52 GMT

YouTube won't load through the sky box but will load through internet

Re: YouTube won’t load

lettice — Sun, 12 May 2024 05:34:05 GMT

Try refreshing your apps;

Press Home on your Sky Q remote, then highlight Settings
Press 0,0,1 and Select to access the Installer menu
Select Apps then highlight Refresh all Apps on this box. You'll see a message that says, 'Your apps are being refreshed'.
Press Dismiss to return to normal viewing.

The refresh can take 24 hours to complete.

Re: YouTube won’t load

Quoman7 — Sun, 12 May 2024 07:42:15 GMT

@Claire601 wrote:

YouTube won't load through the sky box but will load through internet

Hi @Claire601 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?

Re: YouTube won’t load

Kerrie1978 — Tue, 24 Sep 2024 09:46:27 GMT

It's every day with sky. They change you sky high prices and it's constant problems. I'm sure we can get better from a different provider with all the same stuff for less cost. I'm sick of sky. I've o ly had it a few months and already my bill has gone from £70 a month to over £100. And every day there has been a problem. This has hot tk change. They are robbing us blind a d the last time sky went down I was told it was because they got hacked and they stole all our personal data.

Re: YouTube won’t load

Kerrie1978 — Tue, 24 Sep 2024 09:49:39 GMT

Mine won't load either. It's a new problem every day with sky. Last time it went down it was because they got hacked and had our personal data stolen. So much for protecting our personal data.

Re: YouTube won’t load

Kerrie1978 — Tue, 24 Sep 2024 09:56:57 GMT

Do you have a fix for the puk please

Re: YouTube won’t load

Laing1 — Tue, 24 Sep 2024 11:49:42 GMT

@Kerrie1978 wrote:

Mine won't load either. It's a new problem every day with sky. Last time it went down it was because they got hacked and had our personal data stolen. So much for protecting our personal data.

@Kerrie1978 can you expand on your comment Last time it went down it was because they got hacked and had our personal data stolen . Last time what went down ? if you mean YouTube then if YouTube was hacked that has nothing to do with Sky

Re: Sky Q. Mini Box Youtube

OCALA3 — Wed, 21 May 2025 06:48:32 GMT

Middle of yesterday afternoon YouTube stopped working on both Q box and mini. Tried everything nothing works. Tried the guest mode, nothing. Tried to sign in did there was an error and to try later. So annoying. Can still get on the phone, iPad and computer so not a YT problem.

Re: YouTube won’t load

Bracken6 — Wed, 21 May 2025 06:48:48 GMT

Same problem but have tried all the common fixes just won't let me sign in any help would be appreciated cheers

Re: Sky Q. Mini Box Youtube

lettice — Wed, 21 May 2025 06:58:31 GMT

@EugeneM1

Yes the apps refresh can take up to 24 hours to fully sort out app issues or refreshes for any cache problems.

But often it's quicker.

Afraid it's just a wait and see at this point.

You could also try a restart of your broadband router.

Re: YouTube won’t load

Chodley — Wed, 21 May 2025 07:23:05 GMT

@Kerrie1978 wrote:
It's every day with sky. They change you sky high prices and it's constant problems. I'm sure we can get better from a different provider with all the same stuff for less cost. I'm sick of sky. I've o ly had it a few months and already my bill has gone from £70 a month to over £100. And every day there has been a problem. This has hot tk change. They are robbing us blind a d the last time sky went down I was told it was because they got hacked and they stole all our personal data.

Told by an authoritative source, no doubt.

Re: YouTube won’t load

Chodley — Wed, 21 May 2025 08:27:29 GMT

@Bracken6 wrote:
Same problem but have tried all the common fixes just won't let me sign in any help would be appreciated cheers

A couple of other people were having issues yesterday in another thread. Maybe a short term glitch?

Re: Sky Q. Mini Box Youtube

EugeneM1 — Wed, 21 May 2025 09:57:23 GMT

Ok.Update...Both the main and mini boxes (accessed by 00 1 etc) reports that they are no longer refreshing apps so logic suggests that refreshing is complete. Have rebooted both boxes. Main box has YouTube working fine but YouTube still won't work on the mini box. We are getting the message "Something went wrong. Try again later " from time to time and when you go to search for a video it won't retrieve it

Re: Sky Q. Mini Box Youtube

lettice — Wed, 21 May 2025 10:55:58 GMT

@EugeneM1

One thing you could try on your mini

I'm assuming from what you say in your last post, it sounds like you can get into the home screen of the YouTube app.

If so, scroll down to the settings gear icon on the left side and scroll down to reset app.

Do a reset app.

This may log you out of YouTube after doing so, so you will need to log back in again.

Plus some of the apps default settings may be reset, like default languages or playback quality.
Resetting the app data does not delete your watch history or saved playlists.

Re: Sky Q. Mini Box Youtube

TinaW113 — Wed, 21 May 2025 11:33:25 GMT

Same with us. YouTube fine on main box and all other devices. Logged out on both mini boxes and won't log back in. Gives an error. Sky Q come on! What's going wrong now???

Re: Sky Q. Mini Box Youtube

EugeneM1 — Wed, 21 May 2025 13:05:14 GMT

At the moment I'm in YouTube on the mini box as, a guest anyway. I can navigate down to the gear symbol for Settings but when I click on it nothing happens...Do I need to log into YouTube as myself reset the app?

Unable to sign into YouTube on Sky Q

XS420 — Wed, 21 May 2025 13:09:10 GMT

I've never had any issues with YouTube while watching through the Sky Q box. However, today I only have limited access to YouTube, no history, and limited video options. I note I'm not signed in, and when I try, it constantly fails to connect. I can't seem to find any solution to this issue.

Re: Sky Q. Mini Box Youtube

lettice — Wed, 21 May 2025 13:28:56 GMT

@EugeneM1 wrote:

At the moment I'm in YouTube on the mini box as, a guest anyway. I can navigate down to the gear symbol for Settings but when I click on it nothing happens...Do I need to log into YouTube as myself reset the app?

If you can login, yes do so.

The reset is there in guest mode also for those times, when login is failing.

What normally happens, when you do a reset, is it flashes briefly and brings up a get started box, click on that to continue if it appears or it goes to the qr code sign in screen.

Can't log into Youtube on main Sky box

sdh8286 — Wed, 21 May 2025 13:45:47 GMT

Hi all

We have a rather infuriating situation where we can't log into YouTube on the TV that is served by our main Sky box.

Bizarrely, we can see and use all our profiles on the TV that is in the kitchen and that one is just connected to a min-box.

Has anyone got any idea as to why we can't even log in via our main box, it's driving my wife nuts (and ergo, me!) as she can't log into her subscriptions on YouTube no matter howe many times we try