topic Re: viewing card in Sky Q

viewing card

peterfr91 — Wed, 21 May 2025 14:34:59 GMT

I've just had a replacement sky box but have forgotten to take the viewing card out and sent the old box back with it still in

Re: viewing card

MightyQuinn — Wed, 21 May 2025 14:36:34 GMT

Hi @peterfr91 Very common, I'm afraid you will need to contact Sky.

Re: viewing card

peterfr91 — Wed, 21 May 2025 14:38:42 GMT

how do you contact sky? when i try to call them it just redirects me to the online auto help, and there doesn't seem to be a chat function anymore

Re: viewing card

MightyQuinn — Wed, 21 May 2025 14:41:21 GMT

Hi @peterfr91 You will need to persevere by telephone, try saying nothing. Telephone numbers, expand Need more help at the bottom of this page https://www.sky.com/help/home

Re: viewing card

Daniel0210 — Wed, 21 May 2025 14:44:20 GMT

@peterfr91
Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.