My SkyQ Box keeps resetting

Red+Riding+Hood — Tue, 20 May 2025 15:08:35 GMT

Whether I am watching Live TV or recordings my box has been resetting itself every 20 minutes or so. I'm aware of the problems last week and wondered if this is another incident causing the box to reset.

It does not go fully offline like last week and it will "come back" but it is very similar to the last incident.

anyone else affected?

Re: My SkyQ Box keeps resetting

oldfella — Tue, 20 May 2025 15:45:30 GMT

@Red+Riding+Hood wrote:

Whether I am watching Live TV or recordings my box has been resetting itself every 20 minutes or so. I'm aware of the problems last week and wondered if this is another incident causing the box to reset.

It does not go fully offline like last week and it will "come back" but it is very similar to the last incident.

anyone else affected?

Hi @Red+Riding+Hood

Try a Reset Settings in the Q box hidden menu. This should stabilise it.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

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My SkyQ Box keeps resetting

Re: My SkyQ Box keeps resetting