topic Re: Apps going blank in Sky Q

Apps going blank

Xorwulf — Mon, 19 May 2025 17:41:31 GMT

When watching something on any of the apps, netflix, discover, Disney etc... at random the screen will gp black and freeze. Then have to restart the sky q box. Might last a day before it starts all over again. Tried resetting apps. Made sure software/hardware up to date..tried resetting box, router and switching off for 2 minutes at the wall.. run out of ideas.

Re: Apps going blank

lettice — Mon, 19 May 2025 18:06:17 GMT

From what you have described and tried already, not much more we can offer here.

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Apps going blank

Mr+Flibbles+86 — Tue, 20 May 2025 07:15:49 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.