Sky Q box issues

Skyviewer76 — Mon, 19 May 2025 23:11:56 GMT

Recent issues with Q box. Still having problems - keeps going to a blank screen when watching programmes. Have turned off/on many times but still had problems again this evening

anybody else ? And if I call sky will I be asked just to turn off by plug wait 30 secs and turn back on ? Already done this so what help is suggested

Re: Sky Q box issues

TonyG5 — Tue, 20 May 2025 03:25:15 GMT

Hello, if the screen is going black there are multiple reasons. Let’s dive into some potential fixes:

For your Sky Q box, under settings, confirm the signal service received on your Sky box. You should have a tick against Satellite signal.
Try setting your Sky box output resolution to HD. Then you can investigate further by inspecting the audio/visual settings on the Sky Q box. Make sure the Sky box output resolution and color depth is supported by your TV.
Check your physical HDMI connection is OK. Some TVs support a diagnostic of the current HDMI port in use. Otherwise, physically check the HDMI cables and satellite cables are secure.
Sometimes, HDMI reliability issues can be resolved by turning off the TV’s quick start function. After changing that setting, restart the TV.
Check the Sky Service availability in your area on the official Sky website, here is the URL: Check your services are up and running | Sky Help | Sky.com | Sky Help | Sky.com

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Sky Q box issues

Re: Sky Q box issues