https://helpforum.sky.com/t5/Sky-Q/Viewing-card-error/m-p/4989413#M699868 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4396127">@Gareth-</a>&nbsp;wrote:<BR />I've got a message coming up saying 'please ensure the correct viewing card is inserted with the chip facing up'. There was no issue earlier and I've removed and re-inserted the card but still get the same message.<HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4396127">@Gareth-</a>&nbsp;</P> <P>First check that your viewing card is correctly inserted. Viewing card is in the right hand end of the box.<BR />If it is in correctly there is not enough of it sticking out to grip and remove it.<BR />Push it fully in and it will pop out slightly enough so you can remove it.<BR />Take it out and give the chip a gentle wipe with a damp lint free cloth or E-cloth.<BR />Ensure that it completely dry before you reinsert it chip side up and chip end in first. Push it gently fully in and you should feel a slight click when it is engaged. If it has popped out enough to remove it is not located correctly.<BR />If you are satisfied that it is in correctly<BR />Try refreshing your Viewing card.<BR />Home - Settings - System info.<BR />Highlight Viewing card number and then select Setup on the right hand side.<BR />Then select Use this option to trigger a callback<BR /><BR />No call is actually made but the Viewing card should be refreshed.</P> Mon, 19 May 2025 18:56:55 GMT oldfella 2025-05-19T18:56:55Z https://helpforum.sky.com/t5/Sky-Q/Viewing-card-error/m-p/4989402#M699867 I've got a message coming up saying 'please ensure the correct viewing card is inserted with the chip facing up'. There was no issue earlier and I've removed and re-inserted the card but still get the same message. Mon, 19 May 2025 18:42:16 GMT https://helpforum.sky.com/t5/Sky-Q/Viewing-card-error/m-p/4989402#M699867 Gareth- 2025-05-19T18:42:16Z https://helpforum.sky.com/t5/Sky-Q/Viewing-card-error/m-p/4989413#M699868 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4396127">@Gareth-</a>&nbsp;wrote:<BR />I've got a message coming up saying 'please ensure the correct viewing card is inserted with the chip facing up'. There was no issue earlier and I've removed and re-inserted the card but still get the same message.<HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4396127">@Gareth-</a>&nbsp;</P> <P>First check that your viewing card is correctly inserted. Viewing card is in the right hand end of the box.<BR />If it is in correctly there is not enough of it sticking out to grip and remove it.<BR />Push it fully in and it will pop out slightly enough so you can remove it.<BR />Take it out and give the chip a gentle wipe with a damp lint free cloth or E-cloth.<BR />Ensure that it completely dry before you reinsert it chip side up and chip end in first. Push it gently fully in and you should feel a slight click when it is engaged. If it has popped out enough to remove it is not located correctly.<BR />If you are satisfied that it is in correctly<BR />Try refreshing your Viewing card.<BR />Home - Settings - System info.<BR />Highlight Viewing card number and then select Setup on the right hand side.<BR />Then select Use this option to trigger a callback<BR /><BR />No call is actually made but the Viewing card should be refreshed.</P> Mon, 19 May 2025 18:56:55 GMT https://helpforum.sky.com/t5/Sky-Q/Viewing-card-error/m-p/4989413#M699868 oldfella 2025-05-19T18:56:55Z