topic Re: Compensation for loss of service from Wednesday 14th for 5 days in Sky Q

Recent sky q outage compensation

heatsinkbod — Sun, 18 May 2025 18:38:34 GMT

So As many could not use Sky Q and could not get through to support and spent evening thinking my Box was at fault....so pay for a service and yes incidents happen but I pay for a service so what compensation we are getting ??

Re: Recent sky q outage compensation

Invisiblename — Sun, 18 May 2025 18:40:28 GMT

@heatsinkbod wrote:
So As many could not use Sky Q and could not get through to support and spent evening thinking my Box was at fault....so pay for a service and yes incidents happen but I pay for a service so what compensation we are getting ??

What did Sky say when you asked them?

Re: Recent sky q outage compensation

heatsinkbod — Sun, 18 May 2025 18:42:41 GMT

Done fancy another 2 hours on phone !

Re: Recent sky q outage compensation

PandJ2020 — Sun, 18 May 2025 18:44:23 GMT

@heatsinkbod wrote:
Done fancy another 2 hours on phone !

Don't ask, don't get...

Compensation will be considered on a case-by-case basis. I doubt they will apply a blanket credit as not everyone was impacted - mine was blissfully unaware of the problems...

Re: Recent sky q outage compensation

heatsinkbod — Sun, 18 May 2025 18:46:21 GMT

2 hour phone call it is lol 😆

Re: Recent sky q outage compensation

PandJ2020 — Sun, 18 May 2025 18:49:26 GMT

It might just be 1 hour once the heat dies down... 🤗

Re: Recent sky q outage compensation

Laing1 — Sun, 18 May 2025 19:28:35 GMT

@heatsinkbod wrote:

So As many could not use Sky Q and could not get through to support and spent evening thinking my Box was at fault....so pay for a service and yes incidents happen but I pay for a service so what compensation we are getting ??

@heatsinkbod If Sky were to pay any compensation I would think it would be a pro-rata of your monthly subscription whether daily or hourly so as an example if your montthy subscription is a £100 then dividing that by 31 days for May will give you a daily rate of £3.22 or an hourly rate of £3.22/24 = 13.5p

If your subscription is higher you would get more but if your subscription is lower than £100 per month you would get less

Re: Recent sky q outage compensation

Invisiblename — Sun, 18 May 2025 19:29:57 GMT

I think someone calculated that the pro rata rate would work out around 37p 🤣

correction, a £100 monthly comes to around 13p / hour

Outage

nufc3110 — Mon, 19 May 2025 09:23:18 GMT

I was without sky Thursday night and Friday morning.do I get a refund?

Re: Outage

nigea99 — Mon, 19 May 2025 09:28:06 GMT

@nufc3110 wrote:

I was without sky Thursday night and Friday morning.do I get a refund?

hi @nufc3110

I have moved your post onto a discussion which is very similar to your question - please see the replies on it

Re: Outage

PandJ2020 — Mon, 19 May 2025 09:43:38 GMT

@nufc3110 wrote:
I was without sky Thursday night and Friday morning.do I get a refund?

At best a credit at Sky's discretion.

Compensation for loss of service from Wednesday 14th for 5 days

Heresmyname — Mon, 19 May 2025 16:15:38 GMT

We had no service from sky tv, for 5 days are we due compensation£

Re: Compensation for loss of service from Wednesday 14th for 5 days

GD1 — Mon, 19 May 2025 16:18:36 GMT

@Heresmyname You would need to speak to Sky.

Sky Q not working

Valstuart25 — Mon, 19 May 2025 18:14:07 GMT

Hi our sky Q want working for 24 hours 15/5/35-26/5/25. As our service was disrupted can you please pay compensation for not providing the service

Re: Sky Q not working

caesarome — Mon, 19 May 2025 18:20:26 GMT

@Valstuart25

A few things here, firstly this is a customer helps customer forum and secondly the 26th May is next Monday so if you have an engineer visit you need to wait until you issue has been fixed by calling Sky about getting a credit added to your account.

Re: Recent sky q outage compensation

Chodley — Mon, 19 May 2025 20:25:22 GMT

And that's 11 days, not 24 hours. So I assume it's a typo and you meant 16/05?

(well actually it's minus 10 years but I assume you also didn't mean 15/05/2035?)

Re: Recent sky q outage compensation

pazbut69 — Mon, 26 May 2025 14:30:53 GMT

The issue wasn't just having no service, or technical issues but the fact that everyone was still paying for there subscription, So why not offer a refund from bill?

I do agree STRONGLY the offer for a free film is disgraceful and most of the films I either already have or can obtain via other app for free anyway.

With how big sky are a standard credit should of been offered no matter what & a free sky store movie of your choice and to feel unappreciated like i do ( Vip diamond customer) with old and the lack available.

Re: Recent sky q outage compensation

Daniel0210 — Mon, 26 May 2025 15:05:37 GMT

@pazbut69

As discussed on the main thread on this subject,

https://helpforum.sky.com/t5/Sky-Q/Sky-gift-on-us/td-p/4990781

a pro rata amount from your bill for the approximate time it was down would amount to less than £2.

Re: Recent sky q outage compensation

pazbut69 — Mon, 26 May 2025 15:13:59 GMT

The time lost of service and afterwards with all the technical issues with following and the price I pay over each month, The lack of a good well offer to cover all issues, which infact I'm still having and sky are just unable to fix the issue, instead just keeps replacing the Q box.

Re: Recent sky q outage compensation

PandJ2020 — Mon, 26 May 2025 15:18:00 GMT

@pazbut69 wrote:
The issue wasn't just having no service, or technical issues but the fact that everyone was still paying for there subscription, So why not offer a refund from bill?

Go ahead and call Sky to put your case across.

With how big sky are a standard credit should of been offered no matter what & a free sky store movie of your choice and to feel unappreciated like i do ( Vip diamond customer) with old and the lack available.

They posted a loss of £224 million. But if you feel that unappreciated tell them or vote with your feet.