topic Re: Outage in Sky Q

Outage

Lynmag — Mon, 19 May 2025 16:15:21 GMT

19th May 2025 5pm sky has gone off again like the other day when there was an outage, I am in the Bury Manchester area it looks like another outage, this is ridiculous

Re: Outage

GD1 — Mon, 19 May 2025 16:17:52 GMT

@Lynmag Have you tried unplugging your box then plugging it back in? Are there any error messages?

Re: Outage

Lynmag — Mon, 19 May 2025 16:20:12 GMT

Done everything, there was an outage the other day and this looks the same, the light is on but no picture checked everything

Re: Outage

Lynmag — Mon, 19 May 2025 16:23:25 GMT

Have unplugged checked all connections but nothing

Re: Outage

Lynmag — Mon, 19 May 2025 16:25:29 GMT

I am leaving chat for now as other things to do,

Sky Q

Ted1810 — Mon, 19 May 2025 16:33:01 GMT

According to Sky the issue has been resolved however I am still having to constantly reboot both the main and mini boxes despite it showing that connection is ticked. Why is Sky not admitting that the problem hasn't been fixed for all customers and why is compensation not being offered

Re: Outage

MightyQuinn — Mon, 19 May 2025 16:57:40 GMT

Hi @Lynmag This is not a chat!

Re: Sky Q

Chodley — Mon, 19 May 2025 20:31:32 GMT

@Ted1810 wrote:
According to Sky the issue has been resolved however I am still having to constantly reboot both the main and mini boxes despite it showing that connection is ticked. Why is Sky not admitting that the problem hasn't been fixed for all customers and why is compensation not being offered

"Connection" being ticked is an internet thing, not a TV signal thing. What is your box actually having problems with, because it doesn't sound the same as the posts above.

Re: Outage

John+Scott+Latty — Mon, 19 May 2025 20:54:07 GMT

Lost all satellite comnection and all other services (email working but thats yahoo)

Sky no help on the phone

I think they have been hacked - we will see.

Re: Sky Q

peterh51 — Mon, 19 May 2025 21:08:35 GMT

My problem is that we are watching recordings and the signal just stops. Only way to get it back is to turn off tv, sky Q box and start from scratch. Have rebooted s

skyQ box several times, especially after the message from Sky, but this is not good enough.

please pass it on if you can.

Re: Outage

jonnybaker666 — Mon, 19 May 2025 21:57:47 GMT

Yep having the same issues again as a few days ago!!!!! Getting fed up with sky lately, for the cost of it there is constant issues with tv or broadband

Re: Sky Q

Pete+P — Mon, 19 May 2025 22:19:14 GMT

I'm also having similar issues with my Sky Q box. At least once a day, it goes into standby and only rebooting it fixes the problem.

This is despite Sky saying the issue from last week has been resolved

Re: Outage

Chodley — Tue, 20 May 2025 04:20:32 GMT

@John+Scott+Latty wrote:
Lost all satellite comnection and all other services (email working but thats yahoo)

Sky no help on the phone

I think they have been hacked - we will see.

I can't think of a way that a hack could affect your satellite connection. The sky box does need to talk to the internet to validate your subscription once in a while but that doesn't give that error if it fails.

Are you on a communal dish?

So you can get to web-based yahoo email (and this site or was that on a phone connection?) but not other websites?

Re: Outage

John+Scott+Latty — Tue, 20 May 2025 05:03:11 GMT

yes communual dish

it is possible some rogue engineer has removed my connection - the box link is on our 5th floor and is a mass of wires - I may try and reconnect - I found a coaxial lablled with my flats number - but could have been repurposed - surely engineers have ethics and don't just remove willy nilly.

No engineer until the bank holiday so I'll have a go at that just to see - the whole thing needs to be ripped out and done again - I remember 5 years ago I got the last coaxial connection. L&Q the building manager won't be interested they never are so the whole thing is abandoned.

only message is on 'my sky' "sorry because of a technical issue youre experiencing a limited service - please be assured we are working hard to fix the problem"

Re: Outage

Daniel0210 — Tue, 20 May 2025 06:21:00 GMT

@John+Scott+Latty

Your landlord or building management company may have strict rules in place about occupants fiddling with the set up. Report it to them in the first instance.

Re: Outage

Chodley — Tue, 20 May 2025 07:13:51 GMT

Or you've reset your box and need to reset the LNB type in the installer menu back to SCR again

you have to also power the box off completely and back on for that change to take effect.