topic Re: Accessing sky q in Sky Q

Accessing sky q

Dave374 — Mon, 19 May 2025 09:04:14 GMT

My sky q box is still in standby mode. I keep ringing sky customer services. I am asked to stay on line to talk to someone, each time it ring three times then drops call. Shockingly [Removed] customer services.
I want to end the contract and go elsewhere but the customer services department is so bad I can't even do that.

you are [Removed] But I'm still having to [Removed] pay. What are you going to do about it

Re: Accessing sky q

MightyQuinn — Fri, 16 May 2025 19:30:24 GMT

@Dave374 wrote:
What are you going to do about it

Hi @Dave374 Nothing I'm afraid, because we are customers like you. Please see Welcome below.

Re: Accessing sky q

Daniel0210 — Mon, 19 May 2025 09:06:25 GMT

@Dave374 wrote:

I want to end the contract and go elsewhere but the customer services department is so bad I can't even do that.

@Dave374
To cancel your TV subscription fully, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

If you successfully cancel you should receive an acknowledgment email from Sky.

If you are cancelling Sky Q, return packaging will be sent out near the end of your notice period. It’s important that you obtain proof of posting and keep it safe and indefinitely.