topic Re: Problems getting help in Sky Q

Problems getting help

AvaSethMabel197 — Sun, 18 May 2025 10:06:25 GMT

No satellite signal on sky q box engineer visited Thursday a tree is blocking the signal it's on large private property recommend sky stream as my tv is new having bought 2 weeks ago have tried various means of communication to no avail they don't seem to understand my north east accent they are very polite but didn't seem to understand and are trying to get me to buy sky glass am now thinking of going to the sky shop in metro centre to see if they can help

Re: Problems getting help

Daniel0210 — Sun, 18 May 2025 10:13:26 GMT

@AvaSethMabel197

Staff at one of these pop up shops in a shopping centre can probably sell you Stream (after all, that's their main objective) but I'm not sure if they can arrange a swap from Sky Q as part of the process. I still think your best bet is by calling Sky.

Re: Problems getting help

lettice — Sun, 18 May 2025 10:30:29 GMT

Firstly.

Assume from your Sky engineer visit, the tree was badly blocking the Sky dish view.

Unless the tree can be trimmed well, it is possibly why the engineer suggested Sky Stre am.

As you have recently bought new TV, you do not want a Sky Glass TV, but Sky Stream, known as a Sky Stream puck, that will plug into your new TV.

Afraid, we have found that the only way normally is to call Sky, when you have a current Sky service, like Sky Q, as it seems to stop you ordering it online.

It may help, when ringing, to say 'Sky Stream upgrade', at the voice prompt, that may put your through to a more focussed Sky Stream ordering team.

The Sky shops are often very good these days if you have one near you and should be able to change you over from your Sky Q.