topic Re: TV flashes and loses connection in Sky Q

TV flashes and loses connection

Scotty4321 — Sat, 17 May 2025 14:39:13 GMT

Mini box - TV flashes and often loses connection. Tried rebooting - works for about ten minutes then it happens again. Checked all the cables. Seem to be fine. Before I replace the TV perhaps it’s a fault with the mini box? I’ve fairly recently changed to full fibre.

Re: TV flashes and loses connection

Mr+Flibbles+86 — Sun, 18 May 2025 07:38:39 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: TV flashes and loses connection

Scotty4321 — Wed, 21 May 2025 16:49:12 GMT

Nope. I jumped through all the hoops. Reboot etc. Ran up and down stairs many times.
Now I have to "prove" that there might be an issue with my mini box by connecting it to the downstairs telly. Really???? I have no blooming clue. I also have to go and purchase a new HDMI cable.

So - problem still persists. The mini box is very old and I think I'm paying £15 a month for the convenience of watching telly in my bedroom. Actually the only place.

You'd think a mega company like Sky would just replace the old equipment