https://helpforum.sky.com/t5/Sky-Q/Mini-box/m-p/4987654#M699524 <P>If you getting an mr001 error try below:- I was getting it and I followed the below and it works now.</P><P>Assume the mini came from Sky and you have the monthly Q Multiscreen subscription?</P><P>First try rebooting the main Q box and then when this is completely back up and running reboot the mini.<BR />To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.<BR />Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.<BR />Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)<BR /><BR />note: some features may take up to 5 minutes to return.<BR /><BR />Reboot the mini as above.<BR />If the mini still does not connect try a Network Reset on the mini.<BR />Network Reset found in mini Home - Settings - Setup - Network.<BR />Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.<BR />You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).<BR /><BR />If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.<BR /><BR />Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.</P><P>&nbsp;</P><P>if you need to reset your remote google ut and it will tell you how to do it. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Sat, 17 May 2025 20:31:30 GMT Steph+H 2025-05-17T20:31:30Z https://helpforum.sky.com/t5/Sky-Q/Mini-box/m-p/4987549#M699498 <P>Our mini box won't connect to the internet now . We have never had a problem . I know their has been major issues . We just have a blue screen saying about connection but it won't let us press anything no settings etc&nbsp;</P> Sat, 17 May 2025 18:53:02 GMT https://helpforum.sky.com/t5/Sky-Q/Mini-box/m-p/4987549#M699498 Simonjj7 2025-05-17T18:53:02Z https://helpforum.sky.com/t5/Sky-Q/Mini-box/m-p/4987614#M699514 <P>Where have the same issues have you resolved yet?&nbsp;</P> Sat, 17 May 2025 20:07:25 GMT https://helpforum.sky.com/t5/Sky-Q/Mini-box/m-p/4987614#M699514 Steph+H 2025-05-17T20:07:25Z https://helpforum.sky.com/t5/Sky-Q/Mini-box/m-p/4987637#M699517 <P>No it's still not working&nbsp;</P> Sat, 17 May 2025 20:19:16 GMT https://helpforum.sky.com/t5/Sky-Q/Mini-box/m-p/4987637#M699517 Simonjj7 2025-05-17T20:19:16Z https://helpforum.sky.com/t5/Sky-Q/Mini-box/m-p/4987654#M699524 <P>If you getting an mr001 error try below:- I was getting it and I followed the below and it works now.</P><P>Assume the mini came from Sky and you have the monthly Q Multiscreen subscription?</P><P>First try rebooting the main Q box and then when this is completely back up and running reboot the mini.<BR />To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.<BR />Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.<BR />Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)<BR /><BR />note: some features may take up to 5 minutes to return.<BR /><BR />Reboot the mini as above.<BR />If the mini still does not connect try a Network Reset on the mini.<BR />Network Reset found in mini Home - Settings - Setup - Network.<BR />Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.<BR />You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).<BR /><BR />If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.<BR /><BR />Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.</P><P>&nbsp;</P><P>if you need to reset your remote google ut and it will tell you how to do it. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Sat, 17 May 2025 20:31:30 GMT https://helpforum.sky.com/t5/Sky-Q/Mini-box/m-p/4987654#M699524 Steph+H 2025-05-17T20:31:30Z https://helpforum.sky.com/t5/Sky-Q/Mini-box/m-p/4987717#M699534 <P>Does the home button work to bring up the menu?</P><P>&nbsp;</P><P>edit: ah sounds like not. Hold down 7&amp;9 on the remote to see if it starts the setup/pairing process.</P> Sat, 17 May 2025 21:29:01 GMT https://helpforum.sky.com/t5/Sky-Q/Mini-box/m-p/4987717#M699534 Chodley 2025-05-17T21:29:01Z https://helpforum.sky.com/t5/Sky-Q/Mini-box/m-p/4987719#M699535 <P>No unfortunately not&nbsp;</P> Sat, 17 May 2025 21:25:19 GMT https://helpforum.sky.com/t5/Sky-Q/Mini-box/m-p/4987719#M699535 Simonjj7 2025-05-17T21:25:19Z