topic Re: Multi crashes last night, now missing channels. in Sky Q

Multi crashes last night, now missing channels.

Kev+Sc — Fri, 16 May 2025 20:13:10 GMT

Like many others I had multiple crashes last night, eventually gave up & shut down.

Rebooted today and now getting "No satellite signal" but only on certain channels. Others working fine.

When is it going to be sorted?

Re: Multi crashes last night, now missing channels.

PandJ2020 — Fri, 16 May 2025 20:23:20 GMT

Satellite dish issues aren't related to the outage...

You'll probably need an engineer to check your dish alignment.

Re: Multi crashes last night, now missing channels.

Lina10 — Fri, 16 May 2025 20:26:33 GMT

My sky is not Work from yesterday ... the problem is when i late with my payment they cancel my service but now is they problem and i ring all Day about the problem and still not fixed...

Re: Multi crashes last night, now missing channels.

Kev+Sc — Fri, 16 May 2025 20:29:58 GMT

Sorry, but the system was working fine with all channels until it kept crashing last night.

We had a new dish a couple of years ago, after the previous on had lasted for years. I can't see the dish alignment is at fault.