topic No Hardisk in Sky Q

No Hardisk

Marlene3 — Fri, 16 May 2025 14:36:25 GMT

After last nights outage we still cannot get our recordings. Message on screen

No hard disk

been waiting on phone for ever this afternoon but nobody answering

Re: No Hardisk

PandJ2020 — Fri, 16 May 2025 15:06:53 GMT

Last night's outage has meant the lines are much busier than normal.

You'll have to persevere as you'll need a box swap.

Remember to remove your viewing card...

Re: No Hardisk

Laing1 — Fri, 16 May 2025 16:58:06 GMT

@Marlene3 wrote:

After last nights outage we still cannot get our recordings. Message on screen

No hard disk

been waiting on phone for ever this afternoon but nobody answering

@Marlene3 If you have not yet contacted Sky it may be that your hard drive has failed follow the link below which should lead you to ordwring a replacement box

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/an-on-screen-message-sky-q/articles/sky-q-hard-drive-errors

Re: No Hardisk

Marlene4 — Fri, 16 May 2025 17:22:47 GMT

I persevered and a very nice guy tried to

Sort it out but we still had the message no hard disk. So we have a engineer coming Tuesday to try and save the recorded stuff and change the box, just changing the box we would def lose it all.
I guess a lot of people in the same position.

Re: No Hardisk

Laing1 — Fri, 16 May 2025 17:28:13 GMT

@Marlene4 wrote:

I persevered and a very nice guy tried to

Sort it out but we still had the message no hard disk. So we have a engineer coming Tuesday to try and save the recorded stuff and change the box, just changing the box we would def lose it all.
I guess a lot of people in the same position.

@Marlene4 if the box needs changing afraid all recordings will be lost an engineer can't save recordings(there is no way to do this) then replace the box

The only way would be if the engineer got you current box working again which i doubt with a no hard drive error