https://helpforum.sky.com/t5/Sky-Q/Sky-remote-s-stopped-changing-volume-and-won-t-pair/m-p/4985917#M698796 <P>Last night's outage seems to have been fixed. But last night we didn't know it was a global issue and so tried resetting the SkyQ box, which didn't work or course.&nbsp; But now we've found that the TV is working, but our Sky remote won't change the volume.&nbsp; I've tried the press 1&amp;3 on the remote while pointing it at the Q box and followed the online instructions, but it's not working.&nbsp; I put in the TV make (Samsung) and model number &amp; it says to try the volume to see if it works, but all it does is show the + sign flashing a bit but we still can't hear anything.&nbsp; We have a Sonos soundbar which Sky doesn't seem to like, but it was working just fine yesterday until the outage.&nbsp; Any suggestions please folks?&nbsp;</P> Fri, 16 May 2025 11:44:10 GMT CazWeb 2025-05-16T11:44:10Z https://helpforum.sky.com/t5/Sky-Q/Sky-remote-s-stopped-changing-volume-and-won-t-pair/m-p/4985917#M698796 <P>Last night's outage seems to have been fixed. But last night we didn't know it was a global issue and so tried resetting the SkyQ box, which didn't work or course.&nbsp; But now we've found that the TV is working, but our Sky remote won't change the volume.&nbsp; I've tried the press 1&amp;3 on the remote while pointing it at the Q box and followed the online instructions, but it's not working.&nbsp; I put in the TV make (Samsung) and model number &amp; it says to try the volume to see if it works, but all it does is show the + sign flashing a bit but we still can't hear anything.&nbsp; We have a Sonos soundbar which Sky doesn't seem to like, but it was working just fine yesterday until the outage.&nbsp; Any suggestions please folks?&nbsp;</P> Fri, 16 May 2025 11:44:10 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-remote-s-stopped-changing-volume-and-won-t-pair/m-p/4985917#M698796 CazWeb 2025-05-16T11:44:10Z