topic Internet connectivity in Sky Q

Internet connectivity

Geor1 — Fri, 16 May 2025 11:39:07 GMT

Still can't access internet with my QBOX. I've tried all the suggested fixes, rebooting everything multiple times. Internet fine on all other devices. Can watch live tv but no catch up or apps. Help!

Re: Internet connectivity

Emanuil — Fri, 16 May 2025 13:51:54 GMT

If the "Network Connection" is a Cross in settings then you wont have access to the apps or catch up

Go down to "Settings", followed by "Network Connection"

Press on "Network Setup" - You will be then taken to a screen telling you to either "Reset" or select from 3 different options

If it asks you to reset, proceed with the steps on the TV

You will be then asked to connect to a Sky router, or broadband from another provider

If you have Sky Broadband select the 1st option - You will be asked to press on the WPS button on your router for ONLY 3 SECONDS, which is located on the right hand side of the router (Not the back, not the front as well) The WPS should then start flashing

If its a 3rd Party router you will connect with the password

If done correctly, the Screen will change from "Searching" to "Connecting"

Re: Internet connectivity

Laing1 — Fri, 16 May 2025 16:56:02 GMT

@Geor1 wrote:

Still can't access internet with my QBOX. I've tried all the suggested fixes, rebooting everything multiple times. Internet fine on all other devices. Can watch live tv but no catch up or apps. Help!

@Geor1 who is your broadband provider ?