topic Re: Sky Q won’t connect with Trooli Router in Sky Q

Sky Q won’t connect with Trooli Router

AOB1974 — Wed, 15 Jan 2025 20:00:13 GMT

I changed Broadband last April as I wanted better speeds for work. Ever since the connection between Sky Q and the WiFi has been poor to say the least.
Why Sky and Trooli cannnot connect to figure it out is unknown but I'm likely to leave Sky soon if they don't resolve it. At all times my other devices remain connected to the router without issue. I've had a new box, engineer out and firewalls changed with no joy.

Re: Sky Q won’t connect with Trooli Router

PandJ2020 — Wed, 15 Jan 2025 20:25:37 GMT

Firewall?

With a non-Sky ISP the box will only connect over 2.4GHz. Ensure any channel steering is disabled. Best advise is to split SSID's between 2.4 and 5GHz.

Re: Sky Q won’t connect with Trooli Router

AOB1974 — Wed, 15 Jan 2025 22:50:32 GMT

Already done that!!!!

Re: Sky Q won’t connect with Trooli Router

AOB1974 — Wed, 15 Jan 2025 22:51:58 GMT

I went out tonight, home at 2230. No connection!!

Re: Sky Q won’t connect with Trooli Router

AOB1974 — Wed, 15 Jan 2025 23:01:46 GMT

Every other device in the house is connected and enjoying 500mb speed. Sky could not provide that and now they won't work with another broadband provider.

Re: Sky Q won’t connect with Trooli Router

Tomtman — Thu, 27 Feb 2025 12:48:32 GMT

I'm having the same issue.. re-connecting network works for a while and then it gets dropped again.. ugh,

Re: Sky Q won’t connect with Trooli Router

Kellyhop — Thu, 15 May 2025 19:34:54 GMT

Did you find a resolution for this? It's starting to drive me insane that it keeps dropping the connection even though every other device is working perfectly well.