topic Re: Sky Mix SD in Sky Q

Sky Mix SD

Wibbly-Woo — Wed, 14 May 2025 14:53:47 GMT

What channel is Sky Mix - SD ?

I have it on HD - But if I dump Sky HD (£9 is not worth it) - Do I lose Sky Mix ?

Re: Sky Mix SD

SKY1992bf — Wed, 14 May 2025 14:57:58 GMT

@Wibbly-Woo do you mean max or are you referring to sky sports mix

there is no sky mix within sky channel line up of subscription channels

there is a mix channel on free view

Re: Sky Mix SD

xenon81 — Wed, 14 May 2025 15:33:28 GMT

Sky Mix HD is free (channel 151) so you can receive it without a subscription. There is no SD version on satellite.

Re: Sky Mix SD

Wibbly-Woo — Wed, 14 May 2025 16:34:24 GMT

But do I need Sky HD to view it?

Re: Sky Mix SD

nigea99 — Wed, 14 May 2025 16:39:15 GMT

@Wibbly-Woo wrote:

But do I need Sky HD to view it?

As @xenon81 states SKY Mix HD is Free to Air and thus you do not need any subscription to view it (you just need any box capable of viewing HD Satellite channels)

Re: Sky Mix SD

Wibbly-Woo — Wed, 14 May 2025 19:05:21 GMT

Is discovery + in HD or SD?

Re: Sky Mix SD

SKY1992bf — Wed, 14 May 2025 19:45:23 GMT

@Wibbly-Woo wrote:
Is discovery + in HD or SD?

Discovery (125) is a subscription channel and sd as standard so hd sub required for the hd version

Re: Sky Mix SD

xenon81 — Wed, 14 May 2025 21:16:06 GMT

@Wibbly-Woo wrote:
Is discovery + in HD or SD?

The Discovery+ app isn't affected by the Sky HD subscription. All programmes on the app available in HD will continue to stream in that format without the Sky HD pack.

Re: Sky Mix SD

Wibbly-Woo — Thu, 15 May 2025 05:47:00 GMT

So it appears that sky HD is pointless

Re: Sky Mix SD

xenon81 — Thu, 15 May 2025 06:22:20 GMT

It depends if you want the 40 or so HD channels that are included in the Sky HD pack (and associated On Demand content).

Re: Sky Mix SD

Wibbly-Woo — Thu, 15 May 2025 06:46:48 GMT

@xenon81

These 40 channels are still viewable in SD though ?

And with Discovery+ STILL in HD - It does appear pointless and a waste of money to pay £9 for HD

Re: Sky Mix SD

Daniel0210 — Thu, 15 May 2025 06:53:01 GMT

@Wibbly-Woo wrote:

It does appear pointless and a waste of money to pay £9 for HD

@Wibbly-Woo

£9 is the undiscounted price.

Re: Sky Mix SD

Wibbly-Woo — Thu, 15 May 2025 07:08:22 GMT

@Daniel0210

I am aware of that - but I am being charged that

My account has been administered by PRIORITY CUSTOMERS for a year or more and I have tried to get "released" from them - but am unable to ....

I have also tried to find out exactly WHY my account was treated like this - but they won't tell me

I have ALWAYS paid my Sky bill on time in the 23 years that I have been a customer and have no idea why I am being treated this way

I am unable to use "alternative" methods to get discounts so feel stuck

When asked what my options are, Priority say "YOU CAN ALWAYS LEAVE SKY"

I am disabled and unable to speak on the phone - but am able to converse via Email - so that can't be a reason

I currently pay £80 for Q Ultimate, HD, 2nd box, and Sport - which is some £30 more than I should be paying

I previously (for 20 years) was happy using Sky accessibility team

Re: Sky Mix SD

TimmyBGood — Thu, 15 May 2025 07:07:43 GMT

@Wibbly-Woo

Many people would consider the image quality resulting from native SD content being upscaled to fill a UHD panel is unacceptable, and that alone makes paying the HD supplement 'worth it'.

You can choose to disagree if you wish.

Re: Sky Mix SD

Daniel0210 — Thu, 15 May 2025 07:10:42 GMT

@Wibbly-Woo

Your query about dropping HD and its cost was discussed at length in another thread of yours so there's no reason to repeat it

https://helpforum.sky.com/t5/Account-Billing/Drop-HD-save-9/td-p/4963717

Re: Sky Mix SD

TimmyBGood — Thu, 15 May 2025 07:14:49 GMT

@Wibbly-Woo wrote:

I currently pay £80 for Q Ultimate, HD, 2nd box, and Sport - which is some £30 more than I should be paying

Roughly speaking that might be broken down as something like £30 + £10 + £15 + £25 which I'd suggest isn't entirely unreasonable. Sky subscriptions have always added up to more than their headline pricing, which has proved to be an extremely successful business model.

Re: Sky Mix SD

Wibbly-Woo — Thu, 15 May 2025 07:55:44 GMT

So paying £9 for HD is acceptible is it ?

BUT the most important point in my rant is PRIORITY CUSTOMERS

Who are they and why do they think that they can run my account at whatever tariff they want with no say from myself - and NO reason given for their actions ......?

Re: Sky Mix SD

Daniel0210 — Thu, 15 May 2025 09:59:07 GMT

@Wibbly-Woo

The same as with the HD price, your issue with Priority Customers Team has already been mentioned in your previous thread so again there's no need to repeat it

https://helpforum.sky.com/t5/Account-Billing/Drop-HD-save-9/td-p/4963717

Re: Sky Mix SD

Wibbly-Woo — Thu, 15 May 2025 10:12:41 GMT

@Daniel0210

Yes I mentioned it - but nobody commented on that matter !!!

I wonder why not .....

Re: Sky Mix SD

Wibbly-Woo — Thu, 15 May 2025 11:04:03 GMT

Who should I complain to about this matter?

I understand that priority customers are a fairly high level team , but there must be a complaint procedure to cover them.

They can't be a 'law unto themselves''