topic Re: Q system losing connection in Sky Q

Q system losing connection

Rachel1976 — Tue, 13 May 2025 18:21:21 GMT

We have 2 mini boxes. One of the boxes is connected by Ethernet as it is too far from the Q box to work on wifi. This box keeps freezing up and we also keep having to reset the Q box as it's losing its broadband connection. We reset the router and after a few attempts it all connects again. It's quite frustrating as happening a few times a week and sometimes multiple times a day. Any ideas?

Re: Q system losing connection

oldfella — Tue, 13 May 2025 19:15:52 GMT

@Rachel1976 wrote:

We have 2 mini boxes. One of the boxes is connected by Ethernet as it is too far from the Q box to work on wifi. This box keeps freezing up and we also keep having to reset the Q box as it's losing its broadband connection. We reset the router and after a few attempts it all connects again. It's quite frustrating as happening a few times a week and sometimes multiple times a day. Any ideas?

H @Rachel1976

You say one of the minis is connected by Ethernet. To what is is connected?

Also who is your Broadband supplier?

Re: Q system losing connection

Rachel1976 — Wed, 14 May 2025 06:03:34 GMT

thank you for replying.
The mini box is connected to the router by Ethernet and Sky provide our broadband. We have just recently upgraded to full fibre.