topic Re: Unable to watch programmes in Sky Q

Unable to watch programmes

BigMazz — Tue, 13 May 2025 13:38:06 GMT

Why can't I watch some programmes that are included in my package. I keep being told to upgrade

Re: Unable to watch programmes

Daniel0210 — Tue, 13 May 2025 13:41:28 GMT

@BigMazz

Are you trying to watch a channel in HD without having the required HD add-on?

Re: Unable to watch programmes

MightyQuinn — Tue, 13 May 2025 13:42:20 GMT

Hi @BigMazz You are not trying to watch HD channels without a HD subscription? Exactly what channels are you talking about?

Re: Unable to watch programmes

Laing1 — Tue, 13 May 2025 15:17:33 GMT

@BigMazz wrote:

Why can't I watch some programmes that are included in my package. I keep being told to upgrade

@BigMazz Sky signature comes with live TV, catchup and boxsets.in SD as standard you may be trying to download the programme in HD

The default download setting is HD so try changing the format to download in SD

you can change the default to SD by Pressing Home on your Sky Q remote and select Settings, then Setup.
Select Preferences, then 'On Demand default download format', and choose SD.

Re: Unable to watch programmes

angelareid — Tue, 13 May 2025 17:20:18 GMT

same here but can't find a way to actually speak to sky

Re: Unable to watch programmes

Daniel0210 — Tue, 13 May 2025 17:25:24 GMT

@angelareid

Same question… Are you trying to watch a channel in HD without having the required HD add-on?