topic Re: Clive in Sky Q

Clive

Hardrock — Mon, 12 May 2025 11:18:57 GMT

Just took out sky broadband every thing connected. Just my sky q minni box won't connect trident every thing have full tiks on q box have given permission to connect. But still won't connect

Re: Clive

Laing1 — Mon, 12 May 2025 15:38:31 GMT

@Hardrock wrote:
Just took out sky broadband every thing connected. Just my sky q minni box won't connect trident every thing have full tiks on q box have given permission to connect. But still won't connect

@Hardrock what colour of router did Sky send you for your broadband ?

Re: Clive

Hardrock — Mon, 12 May 2025 15:55:22 GMT

Black. Do I need to call sky for hub permission?

Re: Clive

Chodley — Mon, 12 May 2025 20:39:31 GMT

How have you "given permission to connect"?

Re: Clive

Hardrock — Tue, 13 May 2025 04:37:06 GMT

Sky Q box settings

@Hardrock wrote:
Just took out sky broadband every thing connected. Just my sky q minni box won't connect trident every thing have full tiks on q box have given permission to connect. But still won't connect

Re: Clive

Laing1 — Tue, 13 May 2025 15:46:17 GMT

@Hardrock Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

rebooting your mini box

Re: Clive

Chodley — Tue, 13 May 2025 19:10:52 GMT

@Hardrock wrote:
Sky Q box settings
@Hardrock wrote:
Just took out sky broadband every thing connected. Just my sky q minni box won't connect trident every thing have full tiks on q box have given permission to connect. But still won't connect

do you just mean told it the password?