Q network problems

lizzy275 — Mon, 12 May 2025 08:34:55 GMT

We recently changed our network provider and router, although the signal is excellent our SkyQ boxes, mini boxes, keep disconnecting from the Q network, NOT the internet. One of them will not connect to the Q network at all

Re: Q network problems

stereohaven — Mon, 12 May 2025 17:29:02 GMT

@lizzy275 wrote:
We recently changed our network provider and router, although the signal is excellent our SkyQ boxes, mini boxes, keep disconnecting from the Q network, NOT the internet. One of them will not connect to the Q network at all

As you have changed router you will need to reset the connection between your main Sky Q box and the mini boxes.

Follow the instructions here to reset your network connection on the mini boxes one at a time:

https://www.sky.com/help/articles/sky-q-permanent-connectivity-problems-no-booster

If you have a partial success with connections but they keep dropping, it's can also be because the new router network is too close to the frequency the 5ghz mesh the main Q box is generating and the mini boxes connect to.

You can adjust the 5ghz settings in the router to move it away from the channel 36 80 Mhz channel that Q uses, or change the Q box itself in the installer menu.

topic Q network problems in Sky Q

Q network problems

Re: Q network problems