topic Re: Return label won’t scan in Sky Q

Return label won’t scan

Emer5 — Sun, 11 May 2025 14:23:06 GMT

Returning sky Q box - return label won't scan at dpd drop off store?

Re: Return label won’t scan

lettice — Sun, 11 May 2025 15:11:19 GMT

Sky Q and broadband equipment returns are usually done via Royal Mail, not DPD.

Have a read of this Sky help article and if you have to do so, recreate the returns label and take it to a Post Office or arrange for Royal Mail to collect it.

https://www.sky.com/help/articles/return-tv-broadband

Re: Return label won’t scan

caesarome — Sun, 11 May 2025 15:10:58 GMT

@Emer5

Was this label one you printed yourself, if so (ore even if it wasn't) then try printing another one:

https://www.sky.com/help/articles/return-tv-broadband

Make sure you get and keep proof of posting when sending this off.