topic Sky q remote has stopped working in Sky Q

Sky q remote has stopped working

Liz1987 — Sat, 10 May 2025 18:09:33 GMT

I have done all the trouble shooting options. I have read all the forums and used the 'helpful' automatic response system. All the remotes are not working

Re: Sky q remote has stopped working

Daniel0210 — Sat, 10 May 2025 18:16:39 GMT

@Liz1987 wrote:

All the remotes are not working

@Liz1987

I wouldn't expect more than one Sky Q remote to malfunction at once.

After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (I’m not sure if this is available to customers in the Republic of Ireland).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.

In the meantime if you have an Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?

Re: Sky q remote has stopped working

NewtonBoy — Sat, 10 May 2025 19:49:37 GMT

This has happened twice to us, last night and tonight. Both times we'd been watching UHD football and gone straight to a recording. Had to reboot the box, then remotes (all three) are working again.